Customer Solutions Technician

YDU JC Air Cond & Ref Inc.- Dubai; Belfast City District; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company van

Tools and uniform

Competitive incentive scheme

Annual leave and bank holidays

Job summary

Johnson Controls is seeking field-based Customer Solutions Technicians to inspect, repair and install CCTV, doorbells and intruder alarms across the UK. You will be trained fully and provided with a company van, uniform and tools to perform duties to high standards.

Role involves testing systems, managing workload to meet targets, and delivering a high level of customer service. A rota-based on-call shift is required, with potential for career development within the Johnson Controls ecosystem.

Qualifications

• Valid UK manual driving licence is required.
• Ability to climb ladders and work at height safely.
• Practical skills with hand and power tools.
• Excellent communication and customer service skills.
• Willingness to work on a rota-based on-call shift.

Responsibilities

• Perform routine inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems.
• Check system functionality: detectors, batteries, sounders and signaling equipment.
• Install and commission systems, including CCTV and access devices.
• Maintain accurate records, mileage, expenses and timesheets.

Skills

Full UK manual licence

Climb ladders

Hand & power tools

Customer service

On-call work

Education

Electrical experience/qualifications

Tools

Smartphones & PCs

Tablets

Job description

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

To check correct functionality of systems including, but not limited to the following:

• To replace all detector batteries where necessary.
• To test panel and back-up batteries, replacing them where necessary.
• To check correct activation of the warning sounders.
• To check the system is able to operate normally on the standby batteries.
• To check correct operation of all detection devices.
• To check correct activation of signaling equipment to the Alarm Receiving Centre.
• To check and clean CCTV and WIFI cameras.

Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.

Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service.

Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.

Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).

To liaise with the service bureau in line with the Company requirements and procedures.

Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.

Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.

Able to undertake other reasonable duties as requested by line manager.

What we look for

• Full UK manual driver’s license.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
• Be available to work on a Rota based on-call shift
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be conducted once an offer has been made to the successful candidate.
• Preferred Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What we offer

• In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
• Basic salary plus bonus Pension Company van, tools, uniform iPad + Company Phone Personal Career development 25 Annual Holidays + Bank holidays

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.