Customer Solutions Technician

Alloy Enterprises

Belfast City District

On-site

GBP 21,000 - 32,000

Full time

8 days ago

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Benefits offered by this job

Company van, tools, uniform

iPad + Company Phone

Pension

25 Annual Holidays + Bank holidays

Job summary

Johnson Controls seeks a Customer Solutions Technician to perform routine inspections, breakdown repairs, and installations of CCTV, video doorbells, and intruder alarms. You will manage workloads to meet daily targets, receive paid training, and be provided with a company van, uniform, and tools.

The role covers County Derry and North Antrim in Northern Ireland, with a focus on customer service and safety.

Qualifications

UK manual driver's license (full)
Ability to climb ladders and work at height
Experience with hand and power tools
Commitment to safe, responsible working practices
Willingness to be on a rota-based on-call shift
Reliable and capable of working independently or in a team
Strong communication and relationship-building skills
Comfort with smartphones, tablets and PCs

Responsibilities

Inspect and test CCTV, video doorbell and intruder alarm systems.
Replace detector batteries and test panels/back-up batteries.
Check activation of sounders and signaling to Alarm Receiving Centre.
Install/commission systems and build on knowledge of security technologies.
Deliver high-quality customer service and identify sales opportunities.
Maintain accurate records and mileage/expenses.
Liaise with service bureau per company procedures.

Skills

Full UK manual driver’s license

Climb ladders / work at height

Hand and power tools

Safety-conscious work

On-call rota availability

Reliable / trustworthy / self-motiv at

Excellent communication

Familiar with smartphones/tablets/PCs

Security check post-offer

Tools

Hand tools

Power tools

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to us. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

This is a field-based role covering mainly County Derry and North Antrim.

How you will do it

To check correct functionality of systems including, but not limited to the following:
To replace all detector batteries where necessary.
To test panel and back-up batteries, replacing them where necessary.
To check correct activation of the warning sounders.
To check the system is able to operate normally on the standby batteries.
To check correct operation of all detection devices.
To check correct activation of signaling equipment to the Alarm Receiving Centre.
To check and clean CCTV and WIFI cameras.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviors (in accordance with Johnson Controls values).
To liaise with the service bureau in line with the Company requirements and procedures.
Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
Able to undertake other reasonable duties as requested by line manager.

What we look for

Essential

Full UK manual driver’s license.
Have the ability to carry and climb ladders and to work at height.
Have practical skills to work with hand and power tools.
Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
Be available to work on a Rota based on-call shift
Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
Have excellent communication, relationship building skills and able to exceed customer expectations.
Be familiar with the use of technology like smartphones, tablets and PCs.
A security check will be conducted once an offer has been made to the successful candidate.

Preferred