Customer Solutions Technician

Johnson Controls, Inc.; Dunblane; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Basic salary plus bonus

Pension

Company van, tools, uniform

Personal development

Job summary

Johnson Controls, Inc. is seeking a Customer Solutions Technician to install security products at residential premises, including intruder alarms, CCTV, and doorbells. You will receive full paid training, a company van, uniform and tools, with a basic salary and incentives.

Install and commission systems, deliver high-class service, solve problems, and nurture customer relationships. You will work solo or in a team, promote JCI positively, and keep accurate records and timesheets.

Qualifications

• Full UK manual driving licence is required.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Safe, responsible work ethic and tidy site practices.
• Reliable and able to work alone or in a team.
• Excellent communication and customer relationship skills.
• Familiar with using smartphones, tablets and PCs.
• Security check may be performed after offer.

Responsibilities

• Install and commission intruder alarms, CCTV, doorbells and access control.
• Deliver high quality customer service and identify sales opportunities.
• Maintain accurate records, mileage, expenses and timesheets.
• Work independently or with colleagues and represent the company positively.
• Undertake other reasonable duties as required by the manager.

Skills

Customer service

Problem solving

Teamwork

Reliability

Communication

Tech friendly

Tools

Hand tools

Power tools

Smartphone/Tablet/PCs

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

• Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
• Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
• Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
• Able to undertake other reasonable duties as requested by line manager.
  

What we look for

Essential

• Full UK manual driver’s license.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.
  

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development