Customer Solutions Technician

Alloy Enterprises; Dunblane; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company van

Uniform

Tools for the job

Paid training

Job summary

ADT is seeking a Customer Solutions Technician to install intruder alarms, CCTV and doorbells at residential premises. You will receive full paid training, a company van, uniform and tools, and participate in a competitive incentive scheme.

This field-based role requires a full UK manual driving license, the ability to work at height, and strong customer service and problem-solving skills. Training and certification will be provided as part of the development program.

Qualifications

• Full UK manual driving license.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Ability to work safely and responsibly to avoid injuries and damage.
• Strong communication and customer service skills.
• Familiar with smartphones, tablets and PCs.
• Security check will be performed after offer.

Responsibilities

• Install and commission security systems at customers’ premises (intruder alarm, CCTV, doorbell).
• Provide high-quality customer service and identify sales opportunities.
• Work alone or as part of a team as required.
• Keep accurate records of mileage, expenses and timesheets.
• Promote the brand and maintain a positive image through professional conduct.

Skills

UK driving license

Work at height

Tools handling

Customer service

Tech familiarity

Reliability

Communication skills

Security awareness

Tools

Hand tools

Power tools

Job description

What you will do

Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.

ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.

How you will do it

• Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
• Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
• Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
• Able to undertake other reasonable duties as requested by line manager.

What we look for

Essential

• Full UK manual driver’s license.
• Have the ability to carry and climb ladders and to work at height.
• Have practical skills to work with hand and power tools.
• Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
• Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
• Have excellent communication, relationship building skills and able to exceed customer expectations.
• Be familiar with the use of technology like smartphones, tablets and PCs.
• A security check will be performed once an offer has been made to the successful candidate.

Preferred

• Electrical experience/qualifications.
• Previous experience in installing/servicing in a residential environment.

What you will get

• Basic salary plus bonus
• Pension
• Company van, tools, uniform
• Personal development