Customer Solutions Technician

YDU JC Air Cond & Ref Inc.- Dubai; Hemel Hempstead; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Company van

Uniform

Tools provided

Job summary

ADT is seeking a Customer Solutions Technician to install and commission security systems at residential premises in Hemel Hempstead. You will build strong customer relationships, deliver high levels of service, and identify sales opportunities during visits.

The role offers full paid training, a company van, uniform and tools, with a competitive incentive scheme. A full UK driving license and safety-focused approach are essential.

Qualifications

• Full UK manual driver's license.
• Ability to carry and climb ladders and work at height.
• Practical skills with hand and power tools.
• Ability to work safely and responsibly to avoid injuries and damage.
• Reliable, trustworthy and able to work alone or in a team.
• Familiarity with smartphones, tablets and PCs.
• A security check will be performed after offer.
• Preferred: Electrical experience/qualifications.
• Previous experience installing/servicing in a residential environment.

Responsibilities

• Install and commission security systems (Intruder alarms, CCTV, Doorbell, Access Control).
• Deliver high standard of customer service and build relationships.
• Identify sales opportunities during service visits for personal rewards.
• Keep accurate records, mileage, expenses, and timesheets.
• Promote ADT brand as a market leader through professional conduct.
• Undertake other duties as requested by the line manager.

Skills

Customer service

Communication skills

Self-motivated

Team player

Tech familiarity

Education

Electrical experience/qualifications

Tools

Hand and power tools

Smartphones/Tablets/PCs

Job description

## Customer Solutions TechnicianApply: GBR Hemel Hempstead: Full time: Posted Today: WD30279927**What you will do** Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.**How you will do it** * Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.* Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.* Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.* Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).* Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.* Able to undertake other reasonable duties as requested by line manager.**What we look for****Essential** * Full UK manual driver’s license.* Have the ability to carry and climb ladders and to work at height.* Have practical skills to work with hand and power tools.* Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.* Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.* Have excellent communication, relationship building skills and able to exceed customer expectations.* Be familiar with the use of technology like smartphones, tablets and PCs.* A security check will be performed once an offer has been made to the successful candidate. **Preferred** * Electrical experience/qualifications.* Previous experience in installing/servicing in a residential environment.**What you will get** * Basic salary plus bonus* Pension* Company van, tools, uniform* Personal development