Customer Solutions Consultant – Site Surveys & Incidents

DeterTech | UK; Leeds; On-site; GBP 33,000 - 38,000; Full time

Job summary

DeterTech in the United Kingdom is seeking a Customer Solution Specialist to deliver a superior customer experience across our customer base. The role involves conducting detailed site surveys and post-incident assessments to understand and respond to customer needs, ensuring solutions are fit for purpose and service quality is maintained.

As the face of the organisation, you will collaborate with Sales, Customer Success, Engineers and ARC teams to communicate customer requirements, coordinate

Qualifications

• Experience in a customer-facing role, ideally in field-based or on-site environments.
• Strong interpersonal and communication skills with a commitment to excellent customer service.
• Comfortable working independently, managing time effectively, and travelling to customer locations.
• Detail-oriented with strong problem-solving skills and objective assessment.
• Confident representing DeterTech in customer environments with professionalism.

Responsibilities

• Site Surveys & Assessments: conduct on-site/off-site surveys to assess requirements and identify solutions.
• Quotations: prepare and issue quotations after surveys and raise SmartWater quotations.
• Customer Experience & Relationship Management: be the primary contact, build trust, and manage the customer journey.
• Collaboration & Service Delivery: work with Sales, Customer Success, Engineers and ARC teams to deliver solutions.
• Documentation & Continuous Improvement: maintain records and share insights for service improvement.

Skills

Customer-facing

Interpersonal communication

Independent working

Travel to sites

Problem solving

Job description

DeterTech in the United Kingdom is seeking a Customer Solution Specialist to deliver a superior customer experience across our customer base. The role involves conducting detailed site surveys and post-incident assessments to understand and respond to customer needs, ensuring solutions are fit for purpose and service quality is maintained.

As the face of the organisation, you will collaborate with Sales, Customer Success, Engineers and ARC teams to communicate customer requirements, coordinate