Customer Solutions Advisor

CMS - Recruitment; United Kingdom; On-site; GBP 20,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Solutions Advisor in Hemel Hempstead. The role involves assisting clients, booking in jobs, and ensuring excellent customer service. Candidates must have strong organizational skills, a good telephone manner, and the ability to prioritize work effectively. This is a fixed-term contract with a competitive salary of £20,000 per annum.

Qualifications

• Good telephone manner and organized to handle customer queries.
• Ability to manage workload effectively and prioritize tasks.
• Strong attention to detail in updating job notes and responding to clients.

Responsibilities

• Book-in new jobs via internal system for job allocation.
• Keep residents informed throughout the process.
• Pass calls to relevant departments efficiently.
• Assist the Customer Solutions Supervisor with tasks.

Skills

Good telephone manner

Organized

Ability to prioritize work

Attention to detail

Job description

Customer Solutions Advisor

Location – Hemel Hempstead

Pay - £20,000 per annum

Monday – Friday

Fixed term contract- 12 Months

8am – 5pm - 40 hrs per week

An excellent opportunity for a Customer Solutions Adviser has arisen working on an established contract based within the Hemel Hempstead area, assisting a reputable Maintenance Company on a Local Authority Contract.

The Customer Solutions Adviser- Main tasks / responsibilities. Will include planning, controlling, monitoring, communicating aspects and end results.

• Book-in all new jobs via internal system for job allocation and add as many notes as required for future reference.
• Keep residents/clients informed and updated at all times ensuring the customer experience/service is met throughout the call and ensure job numbers are provided and summary of the job raised is provided at the end of the call
• Pass calls to relevant departments ensuring resident/client is updated before passing over
• Help the Customer Solutions Supervisor with Ad-hoc requests/tasks
• Adhere to H&S regulations at the workplace and report any incidents if required

Skills and experience required;

• For this role, you must have a good telephone manner, be organized, the ability to prioritize work, and pay attention to detail.