Customer Service Advisor

CMS - Recruitment; Langley; On-site; GBP 19,000 - 21,000; Full time

Job summary

A social housing maintenance contractor is seeking a Customer Service Adviser to join their team in Hemel Hempstead. The role involves handling tenant inquiries, coordinating with colleagues, and ensuring excellent customer service. Candidates should have experience in a call centre and dealing with repairs in social housing.

Qualifications

• Experience working in a call centre environment.
• Experience dealing with repairs in social housing.

Responsibilities

• Serve as the first point of contact for tenants.
• Handle a high volume of inbound calls.
• Provide excellent customer service.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service Adviser
Hemel Hempstead
Permanent
£19K - £21K a year

Our client is a social housing maintenance contractor seeking a Customer Service Adviser to join their team.

Working Hours: Monday to Friday, 37.5 hours per week, between 8am and 5pm.

Responsibilities:

1. Serve as the first point of contact for tenants.
2. Handle a high volume of inbound calls and direct them to the appropriate department.
3. Follow specific scripts for repair-related inquiries.
4. Ensure tenants are not kept on hold for extended periods.
5. Provide excellent customer service to tenants.
6. Gather accurate information about repairs and communicate it to the planning team.
7. Coordinate with tenants and colleagues effectively.

Candidate Requirements:

• Experience working in a call centre environment.
• Experience dealing with repairs in social housing.

Please apply online with an updated CV and provide a reference contact upon application.