Customer Services Support Assistant

Humber Bridge Board; Hessle; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Humber Bridge Board is seeking a dedicated Customer Services Support Assistant to join their dynamic team. This role involves ensuring smooth operations of the tolling system, providing excellent customer service, and working in a supportive environment. If you have relevant experience and are ready to contribute, apply before the deadline.

Benefits

Life Assurance

Toll concession for commuting

Discount on leisure facilities

Cycle to Work Scheme

Qualifications

• Experience in a fast-paced Customer Service office environment.
• Ability to use initiative to resolve errors and discrepancies.

Responsibilities

• Carry out duties as directed by the Customer Services Management Team.
• Consolidate vehicle transits accurately and timely.
• Update electronic tolling accounts and confirm via email.

Skills

Customer Service

Attention to Detail

Problem Solving

Job description

Hours of work: Full time, 37 hours per week, various shift patterns available

• Life Assurance (as a member of the pension scheme)
• Toll concession when commuting to/from work from the South Bank
• Discount on East Riding & North Lincolnshire leisure and fitness facilities
• Cycle to Work Scheme

EXCITING OPPORTUNITY

We are looking for a dedicated individual to join the team here who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique , and More than a bridge – we are an icon of the region and a symbol of connectivity, and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!

Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation’s tolling system runs smoothly.

We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Support Assistant to assist the Customer Services Team. We are looking for an individual who has experience working in a fast paced Customer Service office environment.

Key responsibilities:

• To carry out such duties as directed by the Customer Services Management Team
• Consolidating vehicle transits in a timely and accurate fashion, making decisions on vehicle transactions.
• Updating / amending details on electronic tolling accounts, using a dedicated computer system, including confirmation via email.
• Spot checking violation notices as necessary and identifying any evidence of possible systematic abuse.
• To carry out duties in accordance with departmental processes and procedures.
• To use initiative to identify and resolve errors and discrepancies.

For more information on this fantastic opportunity please click here for the job description/person specification. If you feel you have the right skills and would like to join the Humber Bridge team then please send your CV and covering letter to [e-mail] by 12pm on Monday 2nd June 2025.