Customer Services Specialist

Specsavers; Nottingham; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for the Customer Services Specialist role. This position offers a unique opportunity to join a supportive team recognized for its commitment to employee wellbeing and personal development. You will engage with customers, turning inquiries into memorable experiences while honing your problem-solving skills. With a hybrid working model, you can balance your work and personal life effectively. This role is perfect for those who thrive in a collaborative environment and are eager to grow their career in customer service.

Benefits

Free wellbeing apps

Mental health first aiders

Employee wellbeing service

Qualifications

• Passion for providing top-notch customer service.
• Excellent communication skills to guide customers.

Responsibilities

• Answer customer inquiries via inbound calls with enthusiasm.
• Use problem-solving skills to address customer concerns.

Skills

Customer Service

Communication Skills

Problem-solving

Education

High School Diploma

Job description

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Do you love to talk and have great conversations? Are you ready to embark on a customer service journey like no other? Do you want to join a team that’s won awards for its wellbeing and personal development offering? If you answered yes to any of the above, then read on…

We are on the lookout for customer service gurus who can answer customer enquiries predominantly via inbound calls with enthusiasm and a smile, turning each conversation into a memorable experience. You’ll be able to navigate your way through customer concerns with the finesse of a treasure hunter, using your problem-solving skills to unearth solutions.

If you’ve got passion for providing top-notch customer service that leaves a lasting impression and excellent communication skills that allow you to guide customers through the labyrinth of questions AND want to work with an amazing bunch of humans whilst doing this, then get in touch.

We know it sounds cheesy, but it really is our people who make Specsavers a truly exciting and inclusive place to work – it’s a place you can call home and let your skills shine to reach your full potential. You will be joining a team where talent is nurtured and grown with access to career development pathways and fully supported development opportunities.

We offer a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you’ve passed probation. You will also have access to free wellbeing apps, mental health first aiders and a free employee wellbeing service.

Hybrid working will be at our Nottingham office, and we have a mix of permanent and fixed term contracts available.

What are you waiting for? Apply now.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Retail

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