Tesco Travel Bureau Manager

Travelex Limited; Eastbourne; On-site; Full time

Job summary

An established industry player is seeking a dynamic Travel Bureau Manager for a one-year MAT leave cover. This role involves leading a team of Travel Service Partners to ensure outstanding customer service in foreign exchange transactions. You will be responsible for nurturing talent, implementing effective processes, and achieving performance goals. The company offers a flexible working environment with a comprehensive benefits package, including employee discounts and opportunities for bonuses. If you have a passion for leadership and a commitment to excellence in customer service, this position is perfect for you.

Benefits

Voluntary benefits package

Employee wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus opportunities

Pension plan

Qualifications

• Passion for leading diverse teams to achieve business objectives.
• Strong communication skills to build relationships with customers and team.

Responsibilities

• Manage a team to deliver exceptional customer experiences.
• Engage with customers for accurate foreign exchange transactions.
• Implement best practices and compliance procedures.

Skills

Leadership

Communication

Customer Service

Motivation

Team Management

Job description

Travelex Eastbourne, England, United Kingdom

Tesco Travel Bureau Manager

MAT Leave Cover - 1 year

Job Type: Temp, Full Time - MAT Leave Cover - 1 year

Hours per week: 30 hours

Salary: £13.90ph

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits

• A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider – Scottish Widows.

What will you be doing?

• Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money.
• Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available.
• Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising your keen eye for detail to process daily online FX request and deliveries.
• Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do I need to have?

• A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you.
• Great customer service matters to you – You know what good service looks like and make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

Step 1 – Our team of Talent Acquisition Partners or Area Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners.

Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face.

Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company.