Customer Services Representative

TN United Kingdom; Eastleigh; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a Customer Services Representative to join their dynamic team in Hamble. This role involves providing essential back office support, ensuring timely order processing, and fostering strong relationships with customers. The ideal candidate will have a solid background in administration and customer service, with proficiency in MS Office and a process-oriented mindset. Join a forward-thinking company that values collaboration and customer satisfaction, and make a significant impact in a thriving environment.

Qualifications

• Experience in administration work and customer service.
• Self-motivated with a strong commercial mindset.

Responsibilities

• Providing back office support for the Customer Services team.
• Accurate and timely order processing in ERP system.

Skills

Administration

Customer Service

MS Office

SAP

Tools

ERP System

Job description

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Customer Services Representative, Hamble-le-Rice

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Client:

Location:

Hamble-le-Rice, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

33dc41ccc17a

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Customer Services Representative

HAMBLE, UNITED KINGDOM

World leading, Hampshire based manufacturer is looking for an enthusiastic individual to join its growing Customer Services team based in Southampton, as part of a 12-month fixed term contract.

Qioptiq Photonics Limited (An Excelitas Technologies Company) is a leading global supplier of opto-electronics and photonic products present in a variety of markets from medical and biotechnology to semiconductor and industrial markets, based in Hamble, Hampshire.

The successful applicant will be part of a small team, working to drive the customer’s needs and enquiries to ensure on-time delivery performance is managed to a high standard by collaborating with multiple teams within the organization both in the UK and internationally.
You will develop and grow relationships with regular customer contacts to build credibility and trust, while ensuring accurate information is provided to key individuals both internally and externally.

Main Responsibilities:

• Providing back office support for the Hamble Customer Services team
• Daily contact with the team to support in day-to-day needs
• Preparation of quotes in ERP system based on requirements
• Accurate and timely order processing in ERP system
• Assisting shipping department on deliveries
• Sorting incoming orders and forwarding to responsible team members

The successful candidate will possess the following:

• Experience in administration work
• Working knowledge of MS Office (Excel, Word, Outlook)
• Process-oriented operations
• Self-motivated with a strong commercial mindset
• Desirable experience in manufacturing and working with SAP

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