Customer Services Officer

Morgan McKinley; Horsham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Morgan McKinley is recruiting a Customer Services Officer for a leading organization in Horsham, providing outstanding support to clients, internal teams, and partners. The role requires a customer-focused, proactive approach and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate has experience in customer service or support, strong communication, and comfort working with data and software.

Qualifications

• Experience in customer service or support roles.
• Strong communication and problem-solving skills.
• Comfortable working with data and software.

Responsibilities

• Respond promptly and professionally to customer questions.
• Assist with data analysis, cleansing, and system migrations.
• Support the rollout of new systems and processes.
• Deliver training sessions in person and remotely.
• Test system updates and provide feedback.
• Follow policies on data protection and confidentiality.
• Focus on delivering excellent customer service and compliance.
• Keep developing your skills to stay current in your role.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Data cleansing tools

System migrations

Job description

Morgan McKinley is recruiting a Customer Services Officer on behalf of a leading organization. This agency role involves delivering outstanding support to clients, internal teams, and partners, ensuring high standards of service, compliance, and efficiency. The ideal candidate will be customer-focused, proactive, and able to manage multiple priorities in a fast-paced environment.

Main Duties and Responsibilities:

• Respond promptly and professionally to customer questions
• Assist with data analysis, cleansing, and system migrations
• Support the rollout of new systems and processes
• Deliver training sessions in person and remotely
• Test system updates and provide feedback
• Follow policies on data protection and confidentiality
• Focus on delivering excellent customer service and compliance
• Keep developing your skills to stay current in your role

About You:

• Previous experience in customer service or support roles
• Good communication and problem-solving skills
• Comfortable working with data and software
• Reliable, proactive, and eager to learn
• Able to work well independently and as part of a team