Customer Services Officer

Morgan Mckinley (Crawley); Horsham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Morgan McKinley is recruiting a Customer Services Officer on behalf of a leading organization. This agency role involves delivering outstanding support to clients, internal teams, and partners, ensuring high standards of service, compliance, and efficiency.

The ideal candidate will be customer-focused, proactive, and able to manage multiple priorities in a fast-paced environment, with previous customer service experience and strong communication and problem-solving skills.

Qualifications

• Previous experience in customer service or support roles
• Good communication and problem-solving skills
• Comfortable working with data and software
• Reliable, proactive, and eager to learn
• Able to work well independently and as part of a team

Responsibilities

• Respond promptly and professionally to customer questions
• Assist with data analysis, cleansing, and system migrations
• Support the rollout of new systems and processes
• Deliver trainings sessions in person and remotely
• Test system updates and provide feedback
• Follow policies on data protection and confidentiality
• Focus on delivering excellent customer service and compliance
• Keep developing your skills to stay current in your role

Job description

MorganMcKinleyisrecruitingaCustomerServicesOfficeronbehalfofaleadingorganization.Thisagencyroleinvolvesdeliveringoutstandingsupporttoclients,internalteams,andpartners,ensuringhighstandardsofservice,compliance,andefficiency.Theidealcandidatewillbecustomer-focused,proactive,andabletomanagemultipleprioritiesinafast-pacedenvironment.

MainDutiesandResponsibilities

• Respondpromptlyandprofessionallytocustomerquestions
• Assistwithdataanalysis,cleansing,andsystemmigrations
• Supporttherolloutofnewsystemsandprocesses
• Delivertrainingsessionsinpersonandremotely
• Testsystemupdatesandprovidefeedback
• Followpoliciesondataprotectionandconfidentiality
• Focusondeliveringexcellentcustomerserviceandcompliance
• Keepdevelopingyourskillstostaycurrentinyourrole

AboutYou

• Previousexperienceincustomerserviceorsupportroles
• Goodcommunicationandproblem-solvingskills
• Comfortableworkingwithdataandsoftware
• Reliable,proactive,andeagertolearn
• Abletoworkwellindependentlyandaspartofateam