Customer Services Officer

Enfield Council; Enfield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

24 days pro-rata holiday

Comprehensive training programme

Career development

Job summary

Enfield Council is seeking fixed-term full-time library customer service assistants in Enfield. You will help customers, promote library services and assist with information and Council services.

We value teamwork, reliability and a friendly, can-do attitude. Successful candidates will join a supportive team, with opportunities for development and a comprehensive training programme.

Qualifications

• Previous customer service or libraries experience.
• Strong IT skills with MS Office.
• Able to help customers use resources and information.
• Good communication and organisation.
• Positive and proactive attitude.

Responsibilities

• Work in a team or independently to support library users.
• Encourage people to use library services and resources.
• Assist with information and Council services for customers.
• Deliver excellent customer service at all times.
• Follow established procedures and instructions.

Skills

Customer service

IT skills

Clear communication

Attention to detail

Team player

Empathy

Library experience

Tools

Microsoft Office

Job description

Want to work with a great team and atmosphere?

Want a career path? Want to work in Enfield?

Enfield Libraries have a number of fixed-term full-time positions available.

Enfield has 9 libraries, with over a million visitors per year. The service is divided into four main Libraries and 5 smaller community libraries. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.

Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available.

Key skills needed for the role:

• Ability to deliver excellent customer service and a genuine interest to help people

• Good IT skills and a sound knowledge of Microsoft Office packages

• A ‘can do’ attitude, and attention to detail

• Able to communicate clearly with customers and team members

• Organised, methodical and able to follow instructions accurately

• Empathetic and understanding

• Previous customer service or libraries experience

What we offer:

• Competitive pay

• Career path

• 24 days pro-rata holiday entitlement (+ bank holidays)

• Pension

• Comprehensive training programme

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working,

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).

• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.

• A blend of remote and office based working for most roles.

• Interest free season ticket loan repayable over three or ten months.

• Career development and learning experiences from a range of training courses and learning methods.

• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.

• Health and leisure discounts and tax-free bikes for work.

• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.