Customer Service Team Lead - Grow & Optimize Support

SponicHR; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Sick pay

Additional Leave

Holiday payment

Job summary

SKILLED WORKERS CLOUD in the United Kingdom is seeking a Customer Service Supervisor to lead and coordinate a customer services team, ensuring effective responses to purchasers and users of a product or service.

You will supervise the team, handle complex queries, develop training, monitor schedules, and work with managers to improve products and services while driving metrics and staff motivation.

Qualifications

• Proven experience in a customer service supervisory role.
• Strong leadership and supervision skills.
• Excellent communication skills.
• English language proficiency.

Responsibilities

• Directly supervises and coordinates the activities of help and advisory services to provide support for customers and users.
• Liaises with clients and handles more complicated or sensitive complaints and queries.
• Develops and plans training for their teams.
• Establishes and monitors work schedules to meet the organisation's requirements.
• Discusses customer responses with managers to improve the product or service and resolve operational problems.
• Ability to manage and motivate a team effectively.
• Proficient in analysing customer service metrics and implementing improvements.

Skills

Leadership

Communication

English proficiency

Supervision

Education

IELTS 4.5

Job description

SKILLED WORKERS CLOUD in the United Kingdom is seeking a Customer Service Supervisor to lead and coordinate a customer services team, ensuring effective responses to purchasers and users of a product or service.

You will supervise the team, handle complex queries, develop training, monitor schedules, and work with managers to improve products and services while driving metrics and staff motivation.