Customer Services/Helpdesk - Temporary, Lisburn area

VANRATH; Lisburn; In loco; GBP 18.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Training opportunities

Employee discounts

Career progression

Descrizione del lavoro

VANRATH has an immediate temporary Customer Services/Helpdesk role in the Lisburn area. You will provide technical assistance to customers via inbound calls and online channels, log and manage fault calls, and process machine orders with accuracy.

You will communicate clearly, hit KPIs, and look for opportunities to upsell products and services to clients while supporting a fast-paced customer-focused environment.

Competenze

• Proven experience in a helpdesk or customer service environment.
• Strong communication and interpersonal skills.
• Ability to handle technical/machine enquiries over the phone with confidence.
• Skilled in administrative tasks and processing customer requests accurately.
• Experience of working towards KPI's.
• Experience in upselling products and services to clients.

Mansioni

• Provide exceptional technical assistance to customers via inbound calls and electronic channels.
• Process fault calls and machine orders efficiently, ensuring accuracy and timely updates.
• Investigate and resolve service issues quickly, maintaining excellent customer communication.
• Manage the system, logging jobs and providing a timely solution.
• Promote additional products and services to generate revenue, contributing to business targets.

Conoscenze

Helpdesk experience

Communication skills

Technical enquiries

Administrative tasks

KPI targets

Upselling

Descrizione del lavoro

Customer Services/Helpdesk - Temporary - Lisburn area

VANRATH is proud to partner with our client that delivers customer solutions across their sector. Join a team where your expertise will directly impact exceptional service delivery and client satisfaction.

Salary/Benefits

• Competitive salary package
• Comprehensive training and development opportunities
• Employee discount schemes
• Opportunities for career progression

About your next employer

This well-established company operates within a fast-paced, customer-focused industry, serving a broad client base with tailored solutions. With a team that values innovation and customer satisfaction,

About you

• Proven experience in a helpdesk or customer service environment
• Strong communication and interpersonal skills
• Ability to handle technical/machine enquiries over the phone with confidence
• Skilled in administrative tasks and processing customer requests accurately
• Experience of working towards KPI's
• Experience in upselling products and services to clients

What you'll do

• Provide exceptional technical assistance to customers via inbound calls and electronic channels
• Process fault calls and machine orders efficiently, ensuring accuracy and timely updates
• Investigate and resolve service issues quickly, maintaining excellent customer communication
• Manage the system, logging jobs and providing a timely solution
• Promote additional products and services to generate revenue, contributing to business targets

VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.