Customer Services Executive

Bidfood UK; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein führendes Unternehmen in der Lebensmittelverteilung sucht einen engagierten Kundenservice-Mitarbeiter. In dieser Schlüsselrolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Verbesserung der Kommunikationsprozesse. Sie arbeiten eng mit verschiedenen Abteilungen zusammen und tragen zur Steigerung der Servicequalität bei. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und Teil eines inspirierenden Teams werden möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Lebensmittelverteilung.
• Starke organisatorische Fähigkeiten und Aufmerksamkeit für Details.

Responsibilities

• Bearbeitung und Lösung von Kundenserviceanfragen per Telefon und E-Mail.
• Verwaltung von administrativen Aufgaben, einschließlich Rechnungsabgleich.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Fähigkeiten

Finanzbewusstsein

Detailorientierung

Job description

About the role

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes, and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are crucial to our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will handle and resolve a wide range of customer service issues via phone, email, or through colleagues; using your excellent judgment and communication skills, along with your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards further. You must be a skilled and natural customer service advocate with an understanding of its importance in a food distribution environment. Your attention to detail and organization will be excellent, supported by strong IT and finance skills.

You will also manage various administrative responsibilities, including invoice reconciliation, H&S support/audit, and document retention, requiring a high degree of financial awareness, organization, and accuracy, alongside strong IT skills. Approachability and a problem-solving attitude are essential to take on and resolve challenges in your day-to-day role.

This role requires a proactive and collaborative nature, working across departments on Customer Care days and Admin days, offering variety within the role.

If this sounds like you, we look forward to hearing from you.