Customer Service Executive

Maxwell Bond; Manchester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in the events services industry is seeking a Bilingual Customer Service Executive in Manchester City Centre. This role involves interacting with customers, resolving issues, and managing ticket bookings. Join a growing team and enjoy competitive pay up to £32K along with attractive benefits.

Benefits

25 days of annual leave

Bonuses

New office location

Qualifications

• 2 years of customer service experience preferred.
• Ability to speak English plus one additional language.

Responsibilities

• Dealing with customer inquiries over phone, email, and live chat.
• Address and resolve customer complaints efficiently.
• Assist customers with ticket bookings and cancellations.

Skills

Customer Service

Problem Solving

Attention to Detail

Job description

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This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Executive - Bilingual candidates only

Manchester City Centre

Salary - up to 32K

An exciting new opportunity to work with a market-leading ticket inventory aggregator has become available as their new customer service executive. Their platform serves a diverse range of customers, including event-goers, venues, and promoters, ensuring a seamless and efficient ticketing experience.

In their first full year in service, they have generated over £26 million in revenue and are looking to double that next year, with your role being integral to this growth. There’s no better time to join a business like this!

Please note that this role requires you to be able to speak English and one of the following languages:

Italian, Spanish, French, German, Dutch, Polish, Russian, or Arabic.

What you'll be doing:

• Customer Interaction: Dealing with customer inquiries over phone, email, and live chat.
• People Person: You'll be the first point of contact for their customers.
• Communicate with clients outside of the UK - Bilingual/multilingual candidates only.
• Issue Resolution: Address and resolve customer complaints and issues efficiently, ensuring a positive experience.
• Order Management: Assist customers with their platform ticket bookings, cancellations, and amendments, ensuring all processes are handled smoothly.

Requirements:

• Customer Service Experience: 2 years preferred.
• Interest in events, sports, or live shows: Due to the industry of this role.
• Attention to detail and problem-solving skills.
• Ability to speak English plus one of the above languages.

Salary is up to 32K, with 25 days of annual leave, bonuses, and a recently moved to an amazing new office in Manchester City Centre.

If this sounds like the right role for you and you'd like to join a growing and collaborative team, apply today!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Events Services

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