Customer Service Executive

TN United Kingdom; Sale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in compliance-based solutions is seeking a Customer Service Executive in Sale, UK. The role involves managing customer queries via phone and email, ensuring a high standard of service delivery, and maintaining strong relationships with stakeholders. Ideal candidates will possess a high school diploma, excellent communication skills, and the ability to work in a fast-paced environment.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares employee support fund

SteriCares University online learning resources

Annual performance review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• Ability to work in a fast-paced service environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Provide excellent service to meet customer needs and expectations.
• Maintain strong relationships with internal and external stakeholders.
• Handle customer complaints confidently and ensure resolution.

Skills

Communication

Problem Solving

Attention to Detail

Commercial Awareness

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Title: Customer Service Executive

Requisition Id: 39233 | Job Function: Customer Service | Career Area: Customer Service | Posting Location: Sale, Manchester

About Us:

Stericycle is a U.S.-based business-to-business services company and a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. We help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

This role provides customer service support and administrative assistance to manage all incoming customer queries and requests. You will be the first point of contact via telephone and email, working closely with support teams and branch networks to track, monitor, and resolve customer queries promptly.

Daily interactions with internal and external customers and staff will help deliver a valued customer care experience, supporting client retention and satisfaction.

Key Job Activities:

• Provide excellent service to meet customer needs and expectations, aiming for first contact resolution.
• Establish rapport with customers, providing accurate and timely information to build confidence.
• Maintain strong relationships with internal and external stakeholders, including other departments.
• Understand, analyze, and interpret data and customer reports.
• Proactively update customers on their inquiries.
• Record clear notes of customer interactions in the CRM system.
• Resolve complex inquiries, including pricing, invoice disputes, and dissatisfaction issues.
• Identify billing credits and calculate full or partial credits as needed.
• Handle customer complaints confidently, managing objections and ensuring resolution.
• Escalate process issues and suggest improvements.
• Proactively escalate unresolved queries that breach SLAs to management.

Education:

High School diploma or equivalent required.

Experience (EMEAA):

• Ability to work in a fast-paced service environment.
• Ability to work independently or as part of a team.
• Logical thinking aligned with customer demands.
• Excellent verbal and written communication skills.
• Commercial awareness.
• Proficiency in Microsoft Office.
• Strong problem-solving skills with attention to detail.
• Results-oriented approach.

Certifications and/or Licenses:

Not specified.

Benefits:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares employee support fund
• Stericycle University online learning resources
• Annual performance review
• Referral Scheme
• Flu voucher
• Eye Test voucher

This description summarizes the role and is not exhaustive. It does not constitute a contract or guarantee of employment. Stericycle considers requests for workplace accommodations and reserves the right to modify content at any time.