Customer Services Executive

Wake Up Performance; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wholesale food distributor is seeking a skilled customer service advocate to manage inquiries and enhance service standards. You will work collaboratively across departments, utilizing your communication and organizational skills to resolve issues and improve processes. Join a diverse team committed to excellence in food distribution.

Benefits

25 days holiday plus bank holidays

Pension scheme

Life cover

Health plan

High street discounts

Qualifications

• Excellent communication and judgment skills.
• Strong IT and financial skills.
• Attention to detail and organizational skills.

Responsibilities

• Manage customer service inquiries and resolve issues efficiently.
• Handle administration tasks including invoice reconciliation.
• Identify and implement process improvements.

Skills

Communication

IT Skills

Financial Skills

Attention to Detail

Problem-Solving

Job description

About The Role

There's every chance you'll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes, and everything in between.

From Lands End to John O'Groats, whether our customers want just a teaspoon or a full range of catering supplies, we'll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are vital to our success. Working for us, you'll not be just a number; you'll be part of an inspiring team where your views count.

Role Overview

This is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will handle and resolve a wide range of customer service issues via phone, email, or colleagues, using your excellent judgment and communication skills, along with your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards further. You must be a skilled customer service advocate with an understanding of its importance in a food distribution environment. Attention to detail, organization, and strong IT and finance skills are essential.

Responsibilities

1. Manage customer service inquiries and resolve issues efficiently.
2. Handle administration tasks including invoice reconciliation, H&S support/audit, and document retention.
3. Identify and implement process improvements to enhance service standards.
4. Collaborate across departments, working on customer care and administrative tasks as needed.
5. Maintain high levels of financial awareness and accuracy in all tasks.

Qualifications and Skills

• Excellent communication and judgment skills.
• Strong IT and financial skills.
• Attention to detail and organizational skills.
• Problem-solving attitude and approachability.
• Proactive and collaborative nature.

About The Company

Our journey began back in 1929. Since then, we've built a strong and resilient business with a great future. We believe we're the best foodservice provider in the country.

Benefits and Perks

• Minimum 25 days holiday plus bank holidays, with options to buy more.
• Pension scheme with employer contributions.
• Life cover with options to increase coverage.
• Confidential support and counseling services.
• Health plan covering medical costs for employees and families, plus digital GP access.

Additional Benefits

• High street discounts on cinema, tech, travel, fashion, food, and drink.
• Access to up to 20% of your pay before payday.
• Options to buy dental and critical illness cover.

Join Our Journey

We are committed to creating a diverse and caring workforce. We welcome everyone to join us, bringing their unique talents and skills. Come as you are and be part of our future.