Customer Services Executive

CBC Recruitment Solutions; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to join their growing team in Manchester. This role is pivotal in delivering exceptional customer service and managing collections within a regulated environment. The ideal candidate will possess strong communication skills and a solutions-oriented mindset, ensuring that every customer interaction meets the highest standards of integrity and care. This dynamic business offers a fantastic opportunity to contribute to its growth while developing your career in customer service. If you are passionate about helping customers and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• Strong communication skills and a solutions-oriented mindset are essential.
• Commitment to high standards of integrity and customer care.

Responsibilities

• Serve as the first point of contact for customers, addressing queries.
• Handle customer account management and resolve disputes professionally.
• Ensure compliance with FCA Treating Customers Fairly principles.

Skills

Communication Skills

Customer Care

Problem-Solving

Job description

Customer Service Associate

Location: Manchester

Salary: To £30,000 plus bonus and benefits

Our client is a vehicle finance specialist providing first-class customer service. Due to growth, they are looking to recruit a Customer Service Associate.

The successful Customer Service Associate will be a representative of an FCA-regulated firm. You will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Responsibilities:

1. Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
2. Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
3. Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
4. Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance, please send your CV in confidence to [e-mail]