Customer Services Support Executive

Softcat plc; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Softcat, a leading UK IT infrastructure provider, seeks a Customer Services Support Executive. This role involves managing returns, supporting customers, and ensuring smooth operations within a collaborative team in a flexible work environment. If you're organized and passionate about customer service, apply now!

Benefits

Pension

Share incentive plan

Life Assurance

Two extra holiday days on birthday and Christmas

Director hosted lunches

Technology vouchers

Activity passes

Restaurant discount card

Partner/family benefits

Maternity, Paternity and Adoption support

Qualifications

• Experience in a customer service role is beneficial.
• Must be proficient in Microsoft Office.
• Ability to work independently and collaboratively.

Responsibilities

• Manage the returns process from start to finish.
• Assist with customer billing issues.
• Perform monthly stock checks and manage orders.

Skills

Organisational Skills

Attention to Detail

Communication

Administration Skills

Teamwork

Initiative

Analytical Skills

Numerical Skills

Tools

Microsoft Office

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Customer Services Team

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Support our Customers and Sales Teams by resolving queries with care

We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

• Managing returns in and out of our warehouse
• Managing weekly returns to our main suppliers
• Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
• Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies

We'd love you to have

• Experience being highly organisedwith a high attention to detail
• Excellent communication and administration skills
• Good team player but able to work independently and use their own initiative.
• You must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills

We also acknowledgethattheconfidencegap and imposter syndrome are a real thing andcanget in thewayof us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 3 days in the office and 2 daysworking from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authenticallyyouas possible when submitting your application to showcase your true and whole self.

Create an alert subscription based on this vacancy

We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support