Customer Services - Customer Account Coordinator - 12-Month Fixed Term Contract

Amphenol CIT; Whitstable; On-site; GBP 28,000 - 36,000; Full time

Job summary

Amphenol CIT in the United Kingdom is seeking a dedicated Customer Service Administrator on a 12-month fixed-term contract based in Whitstable. You will handle customer enquiries, quotations, and the end-to-end order process, ensuring accurate pricing, delivery schedules, and export compliance.

You'll build strong relationships with customers and internal teams, using MS Office to prepare quotes and track orders.

Qualifications

• GCSE English and Maths at grade C/4 or higher.
• Experience handling customer enquiries and quotations.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Processing of customer orders and quotations within set KPIs.
• Establish and build strong customer relationships to deliver excellent levels of customer service.
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• To ensure export compliance when processing quotations and orders.
• Proactive quote follow up and negotiate where required.
• Understand pricing, value and margin to win orders from quotations.
• Liaise with our Commercial Team, Product Group Managers, Procurement and other supporting departments to build accurate pricing and lead times.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle.

Skills

Customer service

Quotations

Sales orders

MS Office

Communication

Negotiation

Problem solving

Education

GCSE English & Maths

Job description

This position is for a 12-Month Fixed Term Contract

Purpose of the role:

• To be an integral part of the Amphenol team, dealing with all external and internal customer requests in a polite, efficient, and professional manner, maintaining platinum customer service at all times.
• Processing of official quotations either direct with Amphenol UK or sister companies, this is to include pricing and commercial decisions.
• Processing of sales orders, progressing orders through to delivery, telephone calls, pricing and general enquiries, whilst maintaining responsibilities of specific external areas as instructed, along with any other duties deemed fit for the individual to undertake by the line manager.
• The role is to be processed via telephone, email, face to face and written communication, and ensuring coverage of day-to-day workload and colleagues during working hours.

Whilst ensuring an open-minded approach to change and a willingness to be part of the team.

Duties and responsibilities:

This job description aims to give a broad outline as to the requirements of the role. Where jobs have more than one post holder, there may be variations in accountabilities. You may be asked to undertake reasonable additional duties to those outlined, based on the post holder’s personal skills, experience, and developmental needs.

• Processing of customer orders and quotations within set KPIs
• To establish and build strong customer relationships, to deliver excellent levels of customer service.
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• To ensure export compliance when processing quotations and orders.
• Proactive quote follow up and negotiate where required.
• To have an understanding of pricing, value and margin in order to win orders from quotations.
• Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle.
• Proactively review, investigate and elevate customer complaints where applicable.
• Acquire technical product experience with a willingness to understand the Amphenol product offer so as to process basic technical queries along with the ability to understand Amphenol Group products, competition products, and various specifications.
• Assist with external sales requirements relating to Customer and ordering information.
• Understand customer markets and ensure any market intelligence is passed to the relevant Amphenol contact.
• Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market.
• Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.
• To contact potential customers and present Amphenol products and services to maximise sales.
• To interface with clients and to support the Business Development Managers.
• To understand and implement Amphenol organisation, services and standards.
• Cross selling and up selling.
• Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
• Be in situ at workstation to enable commencement of role at 08.00 hours each working day.
• Undertake training as required to better develop self and team service offer.
• Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
• To ensure holiday and sickness cover for the department.
• Participate in reviews with line manager.
• Develop ideas to improve on the service offer of the team.
• Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
• Assist with specific project work as and when needed.
• Carry out such other duties that may be reasonably requested by the Company.

Person Specification:

Essential:

Qualifications

• GCSE or equivalent in English and Maths, Grade C / 4 or above.

Experience

• Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
• Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.

Technical

• PC literacy, including Microsoft Office (Word, Excel, Outlook).

Skills and Competencies

• Experience building up new and existing relationships with both internal and external customers.