Customer Services Coordinator

Equals One Ltd; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

Tyrenet in Liverpool is seeking a Customer Services Coordinator for full-time, on-site work with rotating shifts. You will handle inbound calls, log cases, and coordinate roadside assistance with tyre partners, keeping customers informed at every step.

The ideal candidate is strong on communication, stays calm under pressure, pays close attention to detail, and is proficient with IT systems. Weekend shifts may be required in a fast-paced logistics environment.

Qualifications

• Customer service experience (ideally in automotive, logistics, or fast-paced environments).
• Strong communication skills with a calm, friendly approach.
• Confidence under pressure handling difficult conversations professionally.
• Excellent attention to detail and accurate case management.
• Confidence using IT systems and learning new tools.
• Proactive, team-oriented attitude.
• Flexibility to work occasional weekend shifts preferred.

Responsibilities

• Handle incoming calls from customers, providing reassurance and clear communication.
• Use internal systems to log and manage cases efficiently.
• Coordinate roadside assistance with external tyre partners.
• Monitor progress and keep customers updated throughout.
• Close cases and ensure accurate record-keeping.
• Support the Operations Manager and team with daily operational tasks.
• Identify opportunities to improve processes or service delivery.

Skills

Customer service

Communication

Calm under pressure

Attention to detail

IT systems

Team player

Weekend flexibility

Job description

Customer Services Coordinator – Flexible Shift Patterns

Liverpool, Estuary Business Park Full-Time – On-site Salary: £26 – 28k (DOE) + Performance bonus

Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.

The Challenge

As a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first‑class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.

The Approach

We’re looking for someone who thrives in a fast‑paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure.

Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.

You’ll be part of a supportive, team‑focused environment where attention to detail and customer care make a real difference.

Key Responsibilities

• Handle incoming calls from customers, providing reassurance and clear communication
• Use internal systems to log and manage cases efficiently
• Coordinate roadside assistance with external tyre partners
• Monitor progress and keep customers updated throughout
• Close cases and ensure accurate record‑keeping
• Support the Operations Manager and team with daily operational tasks
• Identify opportunities to improve processes or service delivery

The Candidate

We’re looking for someone who brings:

• Customer service experience (ideally in automotive, logistics, or another fast‑paced environment)
• Strong communication skills with a calm, friendly approach
• Confidence under pressure and the ability to manage difficult conversations professionally
• Excellent attention to detail and accurate case management
• Confidence using IT systems and learning new tools
• A proactive, team‑oriented attitude
• Flexibility to work occasional weekend shifts preferred.

Equity, Diversity & Inclusion

At Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.