Customer Services Coordinator

TN United Kingdom; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Services Coordinator to join their dynamic team in Lichfield. This role offers a fantastic opportunity to thrive in a busy office environment, providing essential support to customers and ensuring smooth operations. You will be responsible for managing client quotations, tracking consignments, and addressing customer inquiries with a high level of accuracy and attention to detail. If you have a passion for customer service and the ability to work under pressure, this position could be your next career move.

Qualifications

• 5 GCSEs or equivalent grades A–C, including Maths & English.
• 12 months of experience in a road freight environment.

Responsibilities

• Provide quotations for clients and resolve customer challenges.
• Track and trace consignments, ensuring compliance with customs.
• Respond to customer concerns and handle complaints effectively.

Skills

Customer Service

Communication

Problem-Solving

Attention to Detail

Geographical Knowledge

Education

5 GCSEs including Maths & English

Job description

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Customer Services Coordinator, Lichfield

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Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d9732f812f94

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Your company

Hays is working with a large distribution business looking for a Customer Services Coordinator on a permanent basis. This role offers an exciting opportunity to be part of a busy, friendly office environment.

Your role

• Provide quotations for clients.
• Liaise with customers to resolve challenges within agreed SLAs.
• Build and arrange consignments.
• Maintain effective communication internally and externally.
• Provide performance KPIs as per customer requirements.
• Respond to and address invoice queries promptly.
• Track and trace all customer consignments to completion, liaising with European Partners/National Team.
• Report failures and handle complaints.
• Respond to customer concerns and resolve or escalate as appropriate.
• Understand customs requirements for both import and export shipments, seeking support from internal departments to ensure compliance.

What you'll need to succeed

• 5 GCSEs or equivalent grades A–C, including Maths & English.
• At least 12 months of experience working in a road freight environment.
• Experience working in a customer-facing environment.
• Good knowledge of geographical areas within the UK.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Ability to work effectively on your own initiative.