Client Services Coordinator

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Client Services Coordinator, Mansfield Woodhouse

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Client:

RPS Group

Location:

Mansfield Woodhouse, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3615a53fb81a

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

RPS is seeking an efficient Client Services Co-Ordinator/Administrator for our Occupational Health (OH) team based in Mansfield. The role involves ensuring all aspects of service delivery to clients, managing day-to-day tasks, following procedures, and meeting KPIs, always with the customer in mind. Hybrid working options are available after training.

We’re RPS, a company that defines, designs, and manages projects creating shared value in a complex, urbanising world. Our people are our success, and we support you every step of the way. This is your opportunity to build a career with us.

What you’ll be doing:

• Answering communications from clients, suppliers, and the OH team
• Using our booking system to schedule appointments and update relevant parties (full training provided)
• Monitoring client charges and producing invoices
• Attending client meetings via video call
• Inputting weekly electronic timesheets (training provided)
• Performing routine administrative tasks and ad-hoc duties

Who we’re looking for:

• Strong office-based administrative experience in a busy environment
• Proficiency in MS Office, including Pivot and Vlookups
• Excellent organisational skills and ability to prioritise
• Strong written and verbal communication skills
• Attention to detail and accuracy
• Excellent interpersonal skills and customer service focus
• Ability to work under pressure and meet deadlines
• Team player and independent worker

What’s in it for you:

• Hybrid/flexible working arrangements
• 24 days annual leave plus bank holidays
• Company pension scheme
• Free onsite parking and facilities
• 37.5 hours/week (Monday to Friday)
• Great benefits and development opportunities

We support learning and development with personal development plans and career pathways. We value diversity and inclusion, fostering a respectful environment where everyone can thrive. Flexible working options are available to suit your needs.

About RPS, a Tetra Tech company:

On 24 January 2023, RPS became part of Tetra Tech, a global leader with 27,000 employees worldwide. We offer market-leading opportunities to help solve complex problems.

Next steps:

If you are a good fit, you will be invited for a competency-based interview. We consider all applications and encourage you to apply online with your CV.

Our commitment to Diversity and Inclusion:

We are dedicated to embedding diversity and inclusion in all our processes, recognizing the value of a diverse workforce in serving our communities and clients. Our behaviors, including 'Stronger Together,' underpin an inclusive workplace where respect and acknowledgment of diversity are core principles.

Recruitment Agencies:

We work with trusted partners and do not accept unsolicited CVs from agencies not on our Preferred Supplier List. Visit our careers page for more information.