Customer Services Coordinator

Samskip; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading international transport company as a Customer Services Coordinator, where you'll enhance customer relationships, manage transport logistics, and contribute to sustainable solutions. This role offers dynamic tasks and professional development opportunities.

Benefits

25 days holiday

Medical insurance

Qualifications

• Excellent knowledge and fluency in English, both verbal and written.
• Ability to work in a cross-cultural environment.

Responsibilities

• Providing high quality of customer service to customers booking cargo.
• Managing customers’ experience by building relationships.

Skills

Communication

Attention to Detail

Self-Motivation

Initiative

Tools

Microsoft Office

Job description

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Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees and offices in 24 countries (in Europe, North America, Asia and Australia) we are one of the largest transport companies in Europe. Within this structure, Samskip has shaped a comprehensive European network for short-sea, road, rail and inland waterway transport. This network provides pioneering sustainable, reliable and cost-effective options for the growing number of customers who demand more environmentally conscious logistics solutions.

Are you looking for a dynamic and varied position in an international company where you can make a difference? If you are, apply for this position and you could be successful in joining a leading company in transportation!

This position is an excellent opportunity for a professional that enjoys building relationships and understanding the business of our customers. You will gain industry knowledge, international experience and techniques relevant to customer service. You will have a variety of tasks, all contributing to your development as a professional within the organization.

You will report to the Manager Customer Services, and you will work alongside your colleagues to drive results to the benefit of Samskip and its customers.

Responsibilities:

• Providing high quality of customer service to customers booking cargo on our multimodal network.
• Managing the customers’ experience with Samskip by building relationships with our customers and understanding their business drivers to enhance the cooperation to the mutual benefit of the customer and Samskip.
• Arranging the end-to-end transport of the cargo. This includes taking bookings, arranging the required transport documentation, liaising with suppliers of road and rail services and maintaining an accurate administration of all costs related to the transport.
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
• Proactively finding the root cause of service failures and taking corrective action.

Requirements:

• Strong written and verbal communications.
• Excellent knowledge and fluency in English, both verbal and written.
• Excellent knowledge of Microsoft Office.
• Ability to work in a cross-cultural environment.
• Drive and determination, be result-oriented with a hands-on approach.
• Ability to work independently, with initiative, self-motivation, attention to detail and discipline. Ability to deal with complexity.
• Must be reliable and be able to communicate confidently with people at all levels.
• Have a desire to succeed and be willing to put their ideas forward.
• You are in receipt of UK right to work status.

What we offer:

Samskip offers you career opportunities and the opportunity to work in an ambitious, dynamic and professional organisation. Each individual contributes to the overall success of Samskip and we encourage personal responsibility, commitment and togetherness for the benefit of our company, our employees and our customers.

You will be part of a team that shares a drive to excel at their work and generate results that matter to Samskip; results that contribute to a profitable and sustainable growth of the company.

Samskip also offers you:

• 25 days holiday.
• Medical insurance.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Transportation, Logistics, Supply Chain and Storage

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