Customer Services Coordinator

Samskip Multimodal B.V; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading transportation company as a Customer Service professional, where you will enhance customer relationships and manage cargo transport. This role offers diverse tasks, international experience, and opportunities for professional development within a dynamic team.

Qualifications

• Fluency in English, both spoken and written.
• Ability to work effectively in a cross-cultural environment.

Responsibilities

• Providing high-quality customer service to clients booking cargo.
• Managing the customer experience and building relationships.
• Arranging end-to-end transport of cargo.

Skills

Communication

Results-oriented

Initiative

Self-motivation

Attention to detail

Tools

Microsoft Office

Job description

Company description:

Samskip is a truly international company that innovates the most advanced sustainable and multimodal international transport solutions. With a turnover of more than 800 million euros, 1500 employees, and offices in 24 countries across Europe, North America, Asia, and Australia, we are one of the largest transport companies in Europe. Samskip has developed a comprehensive European network for short-sea, road, rail, and inland waterway transport, offering sustainable, reliable, and cost-effective logistics solutions for environmentally conscious customers.

Are you looking for a dynamic and varied position in an international company where you can make a difference? If so, apply now and join a leading transportation company!

Job description:

This position offers an excellent opportunity for a professional who enjoys building relationships and understanding our customers' businesses. You will gain industry knowledge, international experience, and relevant customer service techniques. Your tasks will be diverse, contributing to your professional development within the organization.

You will report to the Manager Customer Services and collaborate with colleagues to achieve results benefiting Samskip and its customers.

Responsibilities:

• Providing high-quality customer service to clients booking cargo on our multimodal network.
• Managing the customer experience by building relationships and understanding their business drivers to enhance cooperation for mutual benefit.
• Arranging end-to-end transport of cargo, including bookings, documentation, liaising with service providers, and maintaining accurate administration of costs.
• Owning customer issues and engaging relevant stakeholders for timely solutions.
• Proactively identifying root causes of service failures and implementing corrective actions.

Requirements:

• Strong written and verbal communication skills.
• Fluency in English, both spoken and written.
• Proficiency in Microsoft Office.
• Ability to work effectively in a cross-cultural environment.
• Results-oriented with drive and determination, and a hands-on approach.
• Ability to work independently, demonstrate initiative, self-motivation, attention to detail, and discipline.
• Reliable with confident communication skills at all levels.
• Willingness to succeed and share ideas.
• Legal right to work in the UK.