Customer Services Coordinator

Miller Homes; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave + public holidays + birthday off

Opportunities for bonuses

Company pension contribution of 6.5%

Job summary

Miller Homes seeks a dedicated customer service professional based in Glasgow, Scotland, to assist homeowners effectively. The role involves handling communications, issuing documentation, and maintaining data accuracy in a fast-paced environment.

The ideal candidate will have experience in customer service within housebuilding or construction, strong communication skills, and competency in administrative tasks. The position offers a competitive salary and generous leave policies.

Qualifications

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
• Ability to provide concise and accurate written or numerical reports when required.
• Confident communicator both verbally and written.
• Computer literate with good administrative skills.

Responsibilities

• Issue documentation to assist homeowners.
• Manage incoming communications effectively.
• Act professionally and courteously under pressure.
• Ensure accurate data input into customer service systems.

Skills

Customer service experience

Concise reporting

Confident communication

Computer literacy (Word & Excel)

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

Responsibilities

• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
• To ensure accurate and speedy data input into the customer service operating system

Requirements

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits