Customer Services Coordinator - Worcester

Miller Homes; Worcester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + birthday off

10% bonus opportunity

6.5% pension contribution

Job summary

A leading homebuilding company in Worcester is looking for a Customer Services Coordinator to support the Customer Services team. Responsibilities include managing communications, issuing documentation, and ensuring accurate data entry. An ideal candidate has customer service experience, strong communication skills, and proficiency in Word and Excel. The role comes with competitive salary, generous leave, bonus opportunities, and pension contributions.

Qualifications

• Experience in customer services, ideally within Housebuilding, Property, or Construction.
• Ability to produce concise reports.
• Confident verbal and written communication.
• Computer literate (Word & Excel) with good administrative skills

Responsibilities

• Issue documentation to assist homeowners.
• Manage incoming communications and record them.
• Data input into the customer service operating system.
• Act professionally under pressure.

Skills

Customer service experience

Strong communication skills

Administrative skills

Computer literate (Word & Excel)

Tools

MS Word

Excel

Job description

Customer Services Coordinator - Worcester

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Teessideregion. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
• To ensure accurate and speedy data input into the customer service operating system

REQUIREMENTS:

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

Apply for this position

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