Customer Services Coordinator - 12 Month FTC

Miller Homes; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive basic salary

26 days annual leave + public holidays + birthday off

10% bonus opportunity

6.5% pension contribution

Job summary

A residential construction company in Hounslow seeks a Customer Services Coordinator on a 12-month fixed term contract. The role involves supporting customer services by managing documentation, handling communications, and ensuring accurate data entry. Candidates should possess customer service experience, strong communication skills, and proficiency in Word and Excel. Benefits include 26 days of annual leave, a 10% bonus opportunity, and a pension contribution of 6.5%.

Qualifications

• Experience working in a customer services role.
• Ability to provide concise and accurate written or numerical reports.
• Confident communicator both verbally and in writing.
• Good administrative skills are essential.

Responsibilities

• Issue documentation to assist homeowners.
• Handle all incoming communications professionally.
• Ensure accurate data input into the customer service system.

Skills

Customer service experience

Concise report writing

Verbal communication

Written communication

Computer literacy (Word & Excel)

Job description

Customer Services Coordinator - 12 Month FTC

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the South West region on a fixed term contract until April 2027. The main duties of the role are to support the customer services department with key administrative duties working alongside the co‑ordination role.

Responsibilities

• Issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• Act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment
• Ensure accurate and speedy data input into the customer service operating system

Requirements

• Experience working in a customer services role
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

What We Offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits