Senior Customer Services Coordinator

Miller Homes; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company contributes 6.5% to your pension

Job summary

Miller Homes is looking for a Senior Customer Services Coordinator to join its team in the North West. This role involves supporting the customer services department through key administrative duties.

The ideal candidate should have experience in customer service, preferably in Housebuilding, Property, or Construction. Responsibilities include managing communications and ensuring accurate data input. Miller Homes offers competitive salary, annual leave, and pension contributions.

Qualifications

• Experience in a customer services role, ideally within Housebuilding, Property or Construction.
• Ability to provide concise and accurate reports when required.
• Confident communicator both verbally and written.
• Good administrative skills essential.

Responsibilities

• Issue Miller documentation to assist homeowners with their new homes.
• Manage all incoming communications efficiently.
• Maintain professionalism and uphold core business values.
• Ensure accurate data input into the customer service operating system.

Skills

Customer service experience

Concise and accurate report writing

Confident verbal and written communication

Computer literacy (Word & Excel)

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

Responsibilities

• Issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• Act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment
• Ensure accurate and speedy data input into the customer service operating system

Requirements

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits