Business Support Officer

West Lancashire Borough Council; Ormskirk; Presencial; GBP 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous annual leave entitlement

Flexible working arrangements

Local Government Pension Scheme

Work-life balance policies

Learning and development opportunities

Supportive and collaborative working环境

Resumo da oferta

West Lancashire Borough Council is seeking an experienced Business Support Officer to join the Business Support Team. You will provide efficient administrative support across multiple service areas, including Housing, Corporate and Customer Services, and Finance, Procurement and Property Services.

Key duties include data input and extraction, processing invoices and purchase orders, and delivering high-standard administrative processes with strong ICT skills.

Qualificações

• Excellent administrative skills with strong attention to detail.
• Experience inputting, maintaining and extracting data using management information systems.
• Experience processing purchase orders and invoices to strict deadlines.
• Ability to collate and present information to support performance monitoring and reporting.
• Strong ICT skills including Word, Excel and Outlook.
• Excellent verbal and written communication, building positive relationships with colleagues and the public.
• Strong organisational skills and ability to prioritise competing demands.

Responsabilidades

• Provide efficient administrative support across Housing and Regulatory Services, Corporate and Customer Services, and Finance, Procurement and Property Services.
• Assist with Adaptations, Customer Feedback, Patch Problems, MP Enquiries, Waste Services and Environmental Services.
• Maintain data accuracy and produce reports for performance monitoring.
• Support selection of information and respond to internal and external requests.

Conhecimentos

Attention to detail

Data entry & extraction

Data management systems

Purchase orders & invoices

Communication skills

Organisational skills

Teamwork

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Data management software

Descrição da oferta de emprego

ClosingDate: 23.59 hours GMT on Sunday 08 November 2026

Reference: HR-0160-26

Why Us?

Are you looking for a varied administrative role where no two days are the same?

• Do you enjoy providing excellent customer service?
• Are you highly organised with a keen eye for detail?
• Do you thrive in a fast-paced environment and enjoy working as part of a supportive team?

If so, we'd love to hear from you.

We are looking for an experienced Business Support Officer to join our Business Support Team at West Lancashire Borough Council. This is an exciting opportunity to play a key role in supporting a range of Council services and making a real difference to the communities we serve.

Your Role

As a Business Support Officer, you will provide efficient and effective administrative support across a number of operational service areas, including:

• Housing and Regulatory Services
• Corporate and Customer Services
• Finance, Procurement and Property Services

Your work will involve supporting a variety of functions, including Adaptations, Customer Feedback, Patch Problems, MP Enquiries, Waste Services and Environmental Services. You will be responsible for ensuring that administrative processes are delivered accurately, efficiently and to a high standard.

About You

We are looking for someone who is proactive, customer-focused and able to manage a varied workload. You will be able to demonstrate:

• Excellent administrative skills with strong attention to detail.
• Experience of inputting, maintaining and extracting data using management information systems.
• Experience of processing purchase orders and invoices and working to strict deadlines.
• The ability to collate and present information to support performance monitoring and reporting.
• Strong ICT skills, including Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills, with the ability to build positive working relationships with colleagues, managers and members of the public.
• Strong organisational skills and the ability to prioritise competing demands effectively.
• The ability to work independently, use initiative and contribute positively as part of a team.
• A positive, resilient and adaptable approach, with a commitment to continuous improvement.
• A commitment to delivering high standards of customer care and upholding the Council's Expected Behavioural Standards.

What's in it for You?

At West Lancashire Borough Council, we pride ourselves on being a friendly and supportive employer. We offer a wide range of benefits, including:

• Generous annual leave entitlement
• Flexible working arrangements
• Local Government Pension Scheme with generous employer contributions
• Work-life balance policies
• Learning and development opportunities
• A supportive and collaborative working environment

If you are looking for a rewarding new challenge and would like to be part of our multi-disciplinary Business Support Team, we would love to hear from you.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.