Customer Services Assistant

Scottish Federation of Housing Associations; Scotland; Hybrid; GBP 24,480 - 25,867; Full time

Job summary

The Scottish Federation of Housing Associations is seeking a Customer Services Assistant for their busy Customer Service Centre. The role involves dealing with day-to-day customer enquiries and requires strong organisational, administrative, and communication skills.

Applicants must have a minimum of 3 Standard grades or equivalent and be competent in Microsoft Office. The position offers a full-time contract with a salary between £24,480 and £25,867 and has a potential for hybrid working.

Qualifications

• A minimum of 3 Standard grades or equivalent is required.
• Competency in the use of Microsoft Office packages is necessary.
• Ability to provide excellent customer service is essential.

Responsibilities

• Dealing with day-to-day customer inquiries via Freephone.
• Regular contact with customers, staff, and contractors.
• Organising customer inquiries and maintaining records.

Skills

Excellent customer service

Organisational skills

Administrative skills

Communication skills

Education

3 Standard grades or equivalent

Tools

Microsoft Office

Job description

The Association is seeking to recruit a highly motivated individual to work in our busy Customer Service Centre, dealing with day-to-day customer enquiries via our Freephone number, all in relation to the association’s services.

The successful candidate needs to have a minimum of 3 Standard grades or equivalent and to be competent in the use of Microsoft Office packages. The ability to provide excellent customer service is essential.

The post-holder will have regular contact with customers, staff and contractors; therefore organisational, administrative and communication skills are key.

ACHA welcomes applications from all sections of the community and is committed to promoting equal opportunities. All posts will be subject to a Disclosure Scotland check.

To apply visit the recruitment section of our website at www.acha.co.uk. If you cannot access the website please contact the recruitment team: 01546 605964 or email [e-mail].

Interviews for this position will be held on Friday 5th June 2026. For more information, please contact Annette Scullion on 01546 605967 or email [e-mail].

Customer Services Assistant – Customer Service Centre

Location: Potential for Hybrid can be located in any ACHA Office. Temporary Maternity Cover until 30th April 2027. Full Time. 35 hours per week. Mon-Fri 9am to 5pm. £24,480 - £25,867.