Accounts Assistant

Scottish Federation of Housing Associations; Clydebank; On-site; GBP 30,250; Full time

Job summary

A community-focused organization in Clydebank is seeking a Full-Time Accounts Assistant to provide finance support and ensure high-quality customer service. The ideal candidate will have strong accounting knowledge and excellent communication skills. This role requires attention to detail and the ability to manage diverse tasks efficiently, offering a salary of £30,250. Applications are invited to be submitted via email at [e-mail].

Qualifications

• Experience in finance and accounting roles is preferred.
• Competency in using financial software is an advantage.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Support Finance Assistant in delivering effective finance services.
• Record all transactions accurately in financial systems.
• Provide excellent customer service to tenants and the public.

Skills

Attention to detail

Customer service skills

Basic accounting knowledge

Effective communication

Job description

Accounts Assistant – Full Time, Permanent EVH Grade 5 (PA13-PA16): Salary £30,250 from 01 April 2025 35 hours per week, Monday-Friday.

Job Type

Full Time

The Accounts Assistant, at this grade, will be expected to successfully conclude business issues involving a wide range of people and situations.

Objectives

• To provide support to the Finance Assistant and the Finance & Corporate Services Manager, in delivering an efficient and effective finance service for Clydebank Housing Association and its subsidiary companies.
• To ensure the effective implementation of the Association’s Finance Policies and Procedures.
• To ensure the efficient administration of the Association’s Finance & Corporate Services Section by carrying out a range of administration, accounting and supervision duties as agreed with the Finance & Corporate Services Manager.
• To provide customers with the highest quality of customer care in accordance with the Association’s Customer Care Policy.

Accountability

The Accounts Assistant will be directly responsible to the Finance & Corporate Services Manager and thereafter, the Head of Finance & Corporate Services, the Chief Executive Officer and Management Committee.

Accounting Duties

• Recording all CHA transactions in the cashbook and posting of all transactions to Homemaster financial system.
• Monthly reconciliation of CHA bank account and cashbook.
• Monthly debit run reconciliation of the rent accounts.
• Assistance with quarterly invoicing of Social Economy Centre tenants by identifying utility costs to be re-charged.
• Recording and analysing credit card payments monthly.
• Assisting the Finance Assistant in drafting monthly books checklists and monitoring deadlines to ensure books are closed timeously.
• Assisting the Finance Assistant with completion of monthly finance file.
• Administration of CHA Petty Cash, including requesting the drawing of petty cash as required, monthly reconciliation and posting to Homemaster financial system.
• Posting of Centre81 Petty Cash transactions to Homemaster financial system monthly.

Administration Duties

• Accurate record keeping (both manual and computerised).
• Emailing breakdown of Chip & PIN receipts daily to Housing Management and Finance.
• Taking payments in person or over telephone.
• Agreeing supplier statements to invoices posted to Homemaster financial system, investigating discrepancies and answering queries, as required.
• Preparation of payments to CHA suppliers, as required.
• Assistance with weekly banking duties.
• Assistance with internal queries from the Housing Services section.
• Assistance with the monitoring of emails to the Finance mailbox and responding to queries, as required.

Sales Ledger Duties

• Raising and issuing invoices for Rechargeable Repairs monthly.
• Regularly reviewing and monitoring Rechargeable Repairs balances, issuing reminders, and following up outstanding balances.
• Taking payments in person or over the telephone, setting up payment plans and processing Direct Debits on Allpay system.
• Assistance with ordering new and replacement payment cards for customers, as required.
• Regularly reviewing and monitoring outstanding balances of Centre81 and Social Economy customers, issuing reminders, and following up outstanding balances.

Reception and Customer Service Duties

• Providing Reception cover as and when required, including dealing with incoming and outgoing mail.
• Providing an efficient, courteous and sensitive service to the Association’s tenants, customers and the general public.
• Receiving callers, both in person and by telephone, and directing them appropriately.
• Dealing with customer enquiries and responding in a timely manner (ensuring complaints are acknowledged/recorded and passed onto the relevant section).
• Email telephone messages taken for individual staff members (or department email address where appropriate) in a timely manner.

Other Duties

• Assistance with supervision and co‑ordinating work deadlines and priorities of other less senior staff.
• Assistance with CHA Power duties in the absence of the Finance Assistant.
• Assist with preparation of quarterly reports to the Finance & Corporate Services Sub‑Committee, as required.
• Attendance and minute‑taking at Finance, Audit & Risk Sub‑Committee meetings, as and when required.
• To contribute to full staff meetings and section meetings.
• To undergo relevant and appropriate training identified.
• General typing and filing as required.
• To carry out any other tasks at the request of the Finance & Corporate Services Manager, Head of Finance & Corporate Services or Chief Executive.

Notes

Interviews will be held Friday 17 October 2025

Contact

Email address: [e-mail]