Customer Services Assistant

Central England Coop; Redditch; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a passionate team dedicated to excellent customer service in a vibrant retail environment. As a member of this co-operative society, you'll have the opportunity to make a difference in your community while enjoying a range of benefits, including discounts and development programs. With flexible shifts and a supportive atmosphere, this role is perfect for those looking to grow and thrive in a dynamic workplace. Embrace the chance to contribute positively and become a valued member of a community-focused organization.

Benefits

Colleague discount up to 20%

Retail discounts on days out

Holiday buy scheme

Colleague recognition programs

Enhanced family-friendly policies

Colleague Dividend

Paid volunteering days

Healthcare Cashplan

Company Pension scheme

Life Assurance

Qualifications

• Willingness to learn and adapt to various tasks.
• Strong communication skills to engage with customers.

Responsibilities

• Support daily store operations across various tasks.
• Promote membership benefits and engage with customers.

Skills

Customer Service

Teamwork

Flexibility

Communication

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• Housekeeping
• Date code checking
• Temperature checks
• Administration
• In-store bakery (if applicable)

You’ll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store, and becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals.

With the training, coaching, and guidance offered to you, opportunity to progress is in your hands.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount, including up to 20% on our products
• Retail discounts through our hub, offering savings on days out and holidays
• Holiday buy scheme, allowing colleagues to purchase up to an extra week of annual leave
• Colleague recognition programs celebrating achievements
• Enhanced family-friendly policies to support during significant life events
• Colleague Dividend, sharing profits with eligible colleagues
• Paid volunteering days, up to three days per year
• Give as you earn charity support
• Healthcare Cashplan to help with healthcare expenses
• Company Pension scheme
• Life Assurance after qualifying period
• Personalized learning and development programs
• Wellbeing resources through our campaign
• iTrent Financial Wellbeing (Wagestream) for flexible pay options

To find out more, visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome here. We’re happy to make reasonable adjustments to support all candidates through our recruitment process. Please include any needs in the application form.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member, owning a share of the business.

You’ll make a positive impact in your community, helping us create a sustainable Society, and working with passionate people who’ll support your growth. For more info, visit www.careers.coop