Customer Services Assistant

Central England Coop; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a passionate and motivated team at a member-owned co-operative, dedicated to serving the community. This role offers a dynamic environment where you can support daily store operations, engage with customers, and promote membership benefits. With no prior experience required, you will have the opportunity to learn and grow within the organization. Enjoy a range of perks including discounts, paid volunteering, and personalized training. Be part of a team that values your contributions and helps you achieve your goals while making a positive impact in the community.

Benefits

Colleague discount up to 20%

Retail discounts

Holiday buy

Colleague recognition

Enhanced family-friendly policies

Colleague Dividend

Paid time for volunteering

Healthcare Cashplan

Company Pension

Life Assurance

Qualifications

• No prior experience needed, just a willingness to learn and be your best.
• Pride in appearance and actions is essential.

Responsibilities

• Support daily store operations including checkouts and housekeeping.
• Promote membership benefits and assist customers.

Skills

Customer Service

Teamwork

Flexibility

Communication

Education

No formal education required

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts,
• The shop floor,
• Housekeeping,
• Date code checking,
• Temperature checks,
• Administration,
• Or even the in-store bakery.

You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals.

With the training, coaching, and guidance offered to you, opportunity to progress is in your hands.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount—up to 20% on our products.
• Retail discounts—access to hundreds of exclusive retail discounts, savings on days out, and holiday discounts.
• Holiday buy—buy up to an extra week of annual leave each year.
• Colleague recognition—celebrating achievements personally and professionally.
• Enhanced family-friendly policies—to support during significant life events.
• Colleague Dividend—sharing profits as a thank you for your contribution.
• Paid time for volunteering—three days per year, fully paid.
• Give as you earn—support charities meaningful to you.
• Healthcare Cashplan—contribute to healthcare expenses.
• Company Pension—access to a pension scheme and wellbeing info.
• Life Assurance—free cover after a qualifying period.
• Personalized learning and development—wide range of training programs.
• Wellbeing campaign—making wellbeing resources accessible.
• iTrent Financial Wellbeing—manage finances, save, or access up to 50% of earned pay flexibly.

For more reasons to join us, visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome. We’re happy to make reasonable adjustments to support you through the recruitment process. Include any needs in the application form’s additional info section.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll make a positive community impact, join us in creating a sustainable Society, and work with passionate people who’ll help you grow. To learn more, visit www.careers.coop