Customer Services Assistant

Gigaclear; Abingdon; On-site; GBP 24,000 - 26,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for a rewarding role in customer service. This position offers a supportive environment where you can thrive and develop your skills while providing exceptional service to customers through various channels. With a focus on training and development, you will be equipped to handle inquiries confidently. Enjoy the benefits of a flexible working environment and generous rewards, including a robust pension scheme and health initiatives. If you're ready to take the first step towards a fulfilling career, this opportunity is perfect for you.

Benefits

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan, 24/7 remote GP access

Unlimited access to online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives

Company funded social events

Qualifications

• Comfortable and confident communicating with people via phone and email.
• Customer-focused approach is essential.

Responsibilities

• Learn first-class customer service via phone, email, and social media.
• Support a large team and build camaraderie.

Skills

Customer Service

Communication Skills

Team Collaboration

Job description

Starting salary to £24,500. Increasing to £26,000. Plus Bonus up to £200 per month.

Are you looking for a break into a more office environment type role?

A role that rewards good / great performance with monthly bonuses?

Perhaps you have a retail or hospitality background but have been thinking about making the move and are just looking for that first opportunity?

An opportunity with training and development where you will learn a first-class customer service approach via the phone, email, or even social media?

A role where you will benefit from the camaraderie of a large team and support of new friends?

We are keen to talk with people who bring a customer-focused approach - previous office or contact centre experience is not essential; however, you will be comfortable and confident communicating with people via the phone and email.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

If you're looking for part time, school hours, afternoon / evenings, or weekends then we are open to discussing to see if / how we can accommodate.

Apply now to have a chat.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff Rewards, Benefits, And Opportunities

1. Generous employer pension; up to 8% matched contribution
2. Income protection & life assurance
3. 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!
4. Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
5. Unlimited access to our online Learning Management System
6. Long service benefits and monthly employee recognition
7. Enhanced maternity and paternity provisions
8. Flexible working environment
9. Health & Wellbeing initiatives and company funded social events

Our values
Our approach is to work guided by our mission, vision, and values.

Find a way, Be committed, Do the right thing, Keep it simple.