Customer Services Assistant - Instore Bakery

Central England Coop; Loughborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a passionate team at an established co-operative society, dedicated to serving the community and providing exceptional customer service. This role offers a variety of tasks in a fast-paced environment, from managing checkouts to assisting in the bakery. With no prior experience required, this is a fantastic opportunity to develop skills and grow within a supportive team. Enjoy competitive salaries and a range of benefits, including discounts, holiday buy options, and personalized learning programs. Make a difference in your community while advancing your career with us.

Benefits

Colleague discount up to 20%

Retail discounts

Holiday buy

Colleague recognition

Enhanced family-friendly policies

Colleague Dividend

Paid time for volunteering

Healthcare Cashplan

Company Pension

Personalized learning and development

Qualifications

• No prior experience needed, just a willingness to learn and pride in your work.
• Flexibility in working hours, including evenings and weekends.

Responsibilities

• Support the daily running of the store across various tasks.
• Promote membership benefits and engage with customers.

Skills

Customer Service

Teamwork

Flexibility

Communication

Education

None required

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team, committed to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active setting. You’ll support the daily running of the store, working on:

1. Checkouts,
2. The shop floor,
3. Housekeeping,
4. Date code checking,
5. Temperature checks,
6. Administration,
7. The in-store bakery.

You will promote the benefits of membership to customers, encouraging people to join and have a say in how we are run.

Each day offers new experiences and opportunities to impact and improve the lives of those around you.

In-store Bakery

Some activities within our store operation have legal limits set on the age for which you can carry them out. For this reason, we may have to be more selective for some roles. There are also legal restrictions on young person's working hours that may impact our decision-making during the selection process, based on business needs. More information can be found here: www.gov.uk/child-employment

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome.

If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need any prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best.

A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching, and guidance offered to you, opportunity to progress is in your hands.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount—up to 20% on our products.
• Retail discounts—access to hundreds of exclusive retail discounts, savings on days out, and holiday discounts.
• Holiday buy—buy up to an extra week of annual leave each year.
• Colleague recognition—celebrating achievements both personally and professionally.
• Enhanced family-friendly policies—to support you during significant life events.
• Colleague Dividend—we pay a share of our profits to eligible colleagues.
• Paid time for volunteering—spend three days per year volunteering, fully paid.
• Give as you earn—support charities meaningful to you.
• Healthcare Cashplan—contribute to a plan that helps with healthcare expenses.
• Company Pension—access to a pension scheme and wellbeing information.
• Personalized learning and development—training programs to help you grow.
• Wellbeing resources—accessible and relevant to your role.
• iTrent Financial Wellbeing—manage finances, save money, or access earned pay flexibly.
• Workflex—flexible working options, including 4-day weeks, 9-day fortnights, and hybrid work.

For more details, visit Rewards and benefits - Central Co-op

Everyone is welcome here. We’re happy to make reasonable adjustments for all candidates. Please include any needs in your application form, and we’ll support you through the process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member, owning a share of the business.

You’ll make a positive impact in your community, help us create a sustainable Society, and work with passionate people who’ll support your growth. To learn more, visit our website.