Resident Services Assistant & Housekeeper

Homes For Students; Brighton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Retail discounts

Birthday day off

Cycle to work

Charity days

Qualification support

Job summary

Homes for Students in Brighton is looking for a Resident Services Assistant & Housekeeper. You will deliver a warm welcome, reception support, and day‑to‑day help desk assistance across student accommodations.

You will support back‑office operations, assist with open days, intake, and departures, and help students and visitors while maintaining high hygiene standards in kitchens, offices, and communal areas.

Qualifications

• Experience in customer service roles.
• Strong IT and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Greet and assist students and visitors with a warm, professional welcome.
• Provide reception support and help desk assistance for queries.
• Support back‑office admin tasks for the operations team and General Manager.
• Assist with open days, intake days, and departures, and help students, visitors and external contacts.
• Carry out planned and reactive cleaning duties to a high standard across buildings.

Skills

Customer service

Communication

Teamwork

Problem solving

Organisational skills

IT skills

Tools

Microsoft Office

Job description

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Crown House Brighton as a Resident Services Assistant & Housekeeper working 35 hours per week, Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant and Housekeeper, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back‑office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day‑to‑day basis, you will ensure a seamless and enjoyable experience for all.

You will be required to carry out planned and reactive cleaning duties in student buildings located throughout the Property, student kitchen areas, offices, communal and toilet areas including replenishing consumables to a high standard of hygiene.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification:

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

What's on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well‑deserved break from work.
• Stay active and eco‑friendly with our cycle‑to‑work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.