Customer Services And Trade Counter

BNR Ltd.; Newcastle; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Company pension

On-site parking

Job summary

BNR is seeking a friendly, driven front-line team member to greet visitors at the counter and showroom, handle trade customer enquiries by phone and email, and liaise with the Sales team to ensure smooth orders.

You will build product knowledge, develop relationships, process orders, and support warehouse operations. The role offers a full-time, permanent position with stable schedule and a salary in the €35,000–€40,000 range.

Qualifications

• Experience in customer service, trade counter, sales or warehouse roles.
• Friendly, confident manner with customers face to face and on the phone.
• Strong organisational skills in a fast-moving environment.
• Reliable, self-motivated and takes ownership of tasks.
• Familiarity with order management systems and Excel is a bonus.

Responsibilities

• Be the first point of contact for trade customers at counter and showroom.
• Build strong customer relationships and develop product knowledge.
• Process customer orders, quotes, and requests accurately and on time.
• Coordinate with external sales reps to ensure a seamless customer experience.
• Support the warehouse team as part of day-to-day operations.
• Ensure all queries and follow-ups are completed to a high standard.
• Contribute to a positive, energetic team environment.

Skills

Customer service

Trade counter experience

Phone & email support

Organisational skills

Initiative

Basic IT skills

Tools

Excel

Order management systems

Job description

About BNR

BNR is one of Ireland's best-known and fastest-growing tool suppliers, trusted by trade professionals across Engineering, Agri, Motor Factors, Hardware, and Wholesale. We stock and supply premium products including our own Vires brand and the market-leading TopTul range — products our customers depend on every day.

We're a friendly, driven team with a strong reputation for quality and service. Dynamic growth has created this new opportunity — and we're looking for someone ready to grow with us.

The Opportunity

This is a front-line, varied role that sits at the heart of our operation. You'll be the face of BNR for our trade customers the first point of contact for our trade customers greeting visitors at the counter and showrooms — handling B2B customer support, liaising with BNR customers and the Sales team, by phone, and by email — while working closely with our warehouse team to make sure everything runs smoothly.

If you're currently working in a trade counter, customer service, or warehouse environment and you're ready for your next step, we'd love to hear from you. No two days are the same — and that's exactly how we like it.

What You'll Do

• Be the first point of contact for our trade customers — greeting visitors at the counter and showroom, handling phone and email enquiries from our customers and the BNR Sales team with professionalism and a positive attitude
• Build strong customer relationships and develop your product knowledge to deliver first-class support
• Process customer orders, quotes, and requests accurately, efficiently, and on time
• Work closely with BNR's external sales representatives to ensure a seamless experience for every customer
• Support the warehouse team in a hands-on way as part of day-to-day operations
• Ensure all queries and follow-up actions are completed to a high standard — nothing falls through the cracks
• Contribute to a positive, energetic team environment where everyone pulls together

What We're Looking For

• Experience in a customer service, trade counter, sales, or warehouse role
• A friendly, confident manner — you're comfortable with customers face to face and on the phone
• Strong organisational skills and the ability to prioritise in a fast-moving environment
• Reliable, self-motivated, and able to take initiative and ownership of tasks
• Comfortable with computers and administration systems (experience with order management systems and Excel is a bonus)
• Familiarity with Engineering, Agri, Motor Factors, Hardware, or Wholesale sectors is an advantage — but not essential

Training will be provided where skill sets need to be developed — we invest in our people.

What We Offer

• Full-time, permanent position with long-term career potential
• Monday–Thursday 8:00am–5:00pm, Friday 8:00am–4:00pm — a consistent, stable schedule
• Competitive salary package reflecting your skills and experience
• A supportive, friendly team where your contribution is valued
• The chance to grow with one of Ireland's most dynamic tool suppliers
• Real variety — no two days are the same

Pay: €35,000.00-€40,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person