Customer Services Agent (Fully Remote)

TN United Kingdom; Waltham Cross; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading company is seeking a fully remote Customer Services Agent to join their expanding team in the UK. You'll provide exceptional customer support, respond to inquiries, and help build processes in a fast-paced environment. Ideal candidates are flexible, tech-savvy, and have experience in customer-facing roles.

Qualifications

• Experience with Customer Service platforms supporting live customer interactions.
• Experience in customer-facing roles, handling complaints with empathy.
• Comfortable with technology and troubleshooting across multiple screens.

Responsibilities

• Respond to tickets via email and live chat.
• Provide live support to stores across the UK.
• Assist in building processes and systems as we scale.

Skills

Customer Service

Empathy

Technology Troubleshooting

Tools

Kustomer

UJET

Job description

Customer Services Agent (Fully Remote), Waltham Cross

Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, food and drinks, and in some markets, alcohol - in just minutes.

With over 35 live sites around the UK, we’re expanding our instant needs business to millions more people across the UK and Europe. Interested in revolutionizing an industry? This opportunity might be for you!

As a Customer Support agent, you’ll work with a team of over 30 agents to expand our services across the UK. We are fast, reliable, friendly, and conversational with our customers. We avoid jargon and focus on genuine interactions.

Please note: this role is a 0-hour contract. You must be based in and have the right to work in the UK.

You will:

• Respond to tickets via email and live chat.
• Provide live support to our stores across the UK to ensure the best customer experience.
• Assist in building our processes and systems as we scale.
• Deliver exceptional customer support using our CRM platforms Kustomer and UJET.
• Maintain Gopuff’s tone of voice and resolve customer issues in real time.
• Work weekends and in shift patterns.

About you:

• You are fully flexible and available during evenings and weekends.
• You have the right to work in the UK.
• You have experience with Customer Service platforms supporting live customer interactions.
• You have experience in customer-facing roles, handling complaints with empathy and understanding.
• You are comfortable with technology and troubleshooting across multiple screens showing live orders.
• You thrive in a fast-paced, start-up environment.
• Speaking a second language is a plus!
• You can work remotely within the UK.

At Gopuff, we understand that life can be unpredictable. Sometimes you forget the milk, run out of pet food, or need ice cream at 11 pm. We’re here to deliver your wants and needs in minutes.

We are building a team of motivated people to bring a new age of convenience and predictability to an unpredictable world.

If this sounds like you, join us on Team Blue.

Gopuff is an equal opportunity employer, committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other characteristic protected by law. We value diversity and encourage all qualified individuals to apply.