Customer Services Agent

TN United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Services Agent to enhance customer experiences and support their Building Products division. This role offers the chance to engage with clients across the UK, ensuring their needs are met with excellence. You will process orders via a new Ecommerce platform while coordinating deliveries of market-leading products. With a focus on relationship-building and customer satisfaction, this position is perfect for those who thrive in dynamic environments and are eager to contribute to a supportive team. Join a company that values diversity and offers great career progression opportunities.

Benefits

Company Pension Scheme

25 days annual leave

Share Saver Scheme

Life Assurance Scheme

Employee benefits platform

Qualifications

• Strong ability to build rapport with customers quickly.
• Experience in customer service is preferred but not required.

Responsibilities

• Handle inbound customer enquiries and process orders efficiently.
• Ensure high standards of customer service and support delivery.

Skills

Customer Service

Building Rapport

Technical Knowledge

Job description

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About Breedon Group:
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!

Based at our Newport offices we’re recruiting for a Customer Services Agent to join our team, who cover the whole of the UK supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you won’t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.

Key Responsibilities

As a Customer Services Agent, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to our Building Products division. You’ll be responsible for dealing with inbound enquiries from customers and pricing/chasing/winning orders. You will also be involved in processing incoming orders through our brand-new Ecommerce website. You’ll respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep!

You’ll be accountable for providing excellence in our customers’ experience from pricing, offering technical knowledge to ensure the correct product is supplied, ordering, distribution & after-sale care; you’ll deliver effective and efficient Sales and Distribution; minimising customer queries and complaints. You’ll work with our customers, operations and transport teams via telephone and email to coordinate delivery of our market leading self-binding gravels and decorative aggregate products. You’ll drive the highest standards of customer service ensuring we deliver on our promises, whilst optimizing our commercial performance.

Skills, Knowledge and Expertise

• The ability to build rapport quickly

If you have existing experience or knowledge of the building products industry, great, however for us that’s not the be all and end all! At Breedon, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver. You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour.

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement:

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.

Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.

Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.