Customer Service Advisor - Remote After Training + Benefits

Platform Housing Group; West Midlands; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days leave

Family friendly policies

Medicash health plan

Health & Wellbeing plans

Rewards programme

Pension salary sacrifice

Learning & development

Job summary

Platform Housing Group is recruiting Customer Service Advisors to be the first point of contact for residents. You will handle enquiries, resolving issues at first contact where possible, and work toward KPI targets. Training will be provided, with a transition from the Birmingham office to home-based work with occasional office days.

Most roles are full-time, with some part-time options. We seek applicants with customer-focused experience, excellent communication, empathy, IT literacy, and the

Qualifications

• Experience in a customer focused environment.
• Commitment to resolving queries at first point of contact.
• Excellent communication skills with diverse customers.
• Empathy and people skills to handle difficult conversations.
• IT literate with knowledge of Microsoft packages.

Responsibilities

• Be the first point of contact for residents and answer enquiries.
• Resolve queries at first point of contact wherever possible.
• Operate in line with set KPIs and contribute to service excellence.

Skills

Customer service

Communication

Empathy

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

Platform Housing Group is recruiting Customer Service Advisors to be the first point of contact for residents. You will handle enquiries, resolving issues at first contact where possible, and work toward KPI targets. Training will be provided, with a transition from the Birmingham office to home-based work with occasional office days.

Most roles are full-time, with some part-time options. We seek applicants with customer-focused experience, excellent communication, empathy, IT literacy, and the