Customer Services Advisor

NATIONAL STAR FOUNDATION; Ullenwood Court; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Career development

Bus subsidy

Training program

Facilities access at Ullenwood

Medical cover

Life insurance

Pension scheme

TOTUM discount card

Employee discounts

Job summary

National Star in Ullenwood is seeking a Customer Services Advisor to help run a professional reception and support our operations while guiding student trainees in on-the-job training and delivering high-quality customer service.

You will meet, greet and welcome students and visitors, operate the switchboard, respond to enquiries, handle postal tasks, and provide accurate administrative support with a focus on professionalism.

Qualifications

• As a reception-focused role, strong customer service and administrative abilities are essential.
• Experience in greeting guests, handling inquiries, and basic office tasks is preferred.

Responsibilities

• Meet greet and welcome students and visitors.
• Operate switchboard in a timely and professional manner.
• Respond to internal and external enquiries efficiently and effectively.
• Complete postal services.
• Deliver accurate and timely administrative support across the service.
• Maintain excellent customer service at all times.
• Work with colleagues collaboratively, to meet deadlines.
• Working hours are all year round 8am-1pm Monday -Friday.

Skills

Customer service

Reception

Switchboard

Administrative duties

Tools

Telephone system

Job description

Customer Services Advisor

Job details

Salary

£12.80 p/h

Role type

52 Week

Hours of work

20hrs/52weeks

Location

Ullenwood

Location status

Ullenwood

Contract type

Permanent

Interview date

TBC

Closing date

28/09/2026

About the role

As a key member of the customer service team you will play an essential part in maintaining a professional, efficient and friendly reception environment. You will support the smooth running of our operational services while working closely with student trainees, providing on the job training, guidance and high quality customer service.

Main responsibilities include

Meet greet and welcome students and visitors.

Operate switchboard in a timely and professional manner.

Respond to internal and external enquiries efficiently and effectively.

Complete postal services.

Deliver accurate and timely administrative support across the service, maintaining a high standard of professionalism.

Maintain excellent customer service at all times.

Work with colleagues collaboratively, to meet deadlines.

Working hours are all year round 8am-1pm Monday -Friday.

About us

National Star is a growing charity with more than 1,400 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Subsidised bus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 14/09/2026