Customer Services Advisor

Kier Group; Huntingdon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the water sector is looking for a Customer Service Advisor to join their team in Huntingdon. In this role, you will manage customer interactions and support the metering program while ensuring effective communication and problem resolution. Candidates should possess prior customer service experience and strong IT skills. This position offers a flexible work schedule, and there's a commitment to diversity and inclusion in the workplace.

Benefits

Wide variety of benefits

Diversity and inclusion initiatives

Qualifications

• Experience in a customer service environment, particularly over the phone.
• Excellent communication skills.

Responsibilities

• Act as key interface with customers, planning appointments and addressing concerns.
• Liaise with customers and redirect queries to the correct teams.
• Update systems and databases, providing analysis to stakeholders.

Skills

Communication

Customer Service

IT Skills

Job description

Social network you want to login/join with:

We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networksteam based in Huntingdon on the Anglian Water Alliance

Location: Huntingdon- fully office based

Hours: 37 hours per week- some flexibility on hours available if desired, just let us know when you speak to us

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team who deliver the household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

• Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
• Assist with the scheduling and planning of works

What are we looking for?

This role of Customer Service Advisor is great for you if you hold:

• Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to#joinkier