Customer Services Advisor - Part time

DHL; Milton Keynes; Hybrid; GBP 25,000; Part time

Job summary

DHL eCommerce UK is looking for a part-time Customer Service Advisor in Milton Keynes. This role involves delivering excellent customer service, managing inquiries, and promoting self-service options. Enjoy a range of perks including hybrid working, enhanced overtime rates, and various recognition programs in a company certified as a Top Employer.

Benefits

25 days holiday entitlement

Hybrid working arrangements

Enhanced overtime rates

Holiday purchase scheme

Refer a Friend scheme

Employee recognition programs

Parcel Perks

Aviva Wellbeing App

Aviva Digital GP 24/7

Cycle to Work Scheme

Discounted bus travel scheme

Qualifications

• Strong planning and organisational skills.
• Excellent communication and listening skills.
• Customer-focused with keen attention to detail.

Responsibilities

• Ensure professional and timely communication with customers.
• Manage corporate customer queries from start to finish.
• Develop understanding of DHL eCommerce UK services.

Skills

Planning

Organisational skills

Customer-focused

Communication

Attention to detail

Job description

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.

Excellence. Simply Delivered. That is what we do.

We are currently recruiting for a Customer Service Advisor based at our site in Milton Keynes, working Monday - Friday, 18.75 hours per week. Salary: £24,576.21 per annum, pro rata.

Our team is responsible for delivering excellent customer service through case management, taking ownership of investigations, and embodying our four attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.

Key Responsibilities:

• Ensure all communication with customers is professional, timely, and resolved to their satisfaction through appropriate channels.
• Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
• Develop a comprehensive understanding of DHL eCommerce UK services, products, and operating systems.
• Promote self-service options and alternative products to new and existing customers.
• Attend regular meetings and contribute ideas to improve the customer experience and team performance.

Skills & Experience Required:

• Strong planning and organisational skills with the ability to multitask under pressure.
• Customer-focused with keen attention to detail.
• Excellent communication and listening skills.

Perks & Benefits:

• 25 days holiday entitlement
• Hybrid working arrangements
• Enhanced overtime rates
• Holiday purchase scheme
• Refer a Friend scheme
• Recognition programs: Employee of the Month/Quarter/Year, Exceptionals, CEO Can Do Award
• Parcel Perks
• Aviva Wellbeing App
• Aviva Digital GP 24/7
• Cycle to Work Scheme
• Discounted bus travel scheme

About Us:

DHL eCommerce UK has been named a Top Employer 2024 for the third consecutive year and is certified as a Great Place to Work.

We value attributes like 'Passion', teamwork ('As One'), a 'Can Do' attitude, and commitment to delivering 'Right First Time'. We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your financial security, health, and well-being.