Customer Services Advisor

Nelsons; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Nelsons is seeking a motivated client services advisor for their Nottingham office, playing a crucial role in connecting clients with legal teams. Candidates should possess client care and communication skills, enabling them to thrive in a dynamic and supportive team environment.

Benefits

Dedicated training

Professional support

Qualifications

• Experience or knowledge in customer service environments.
• Ability to retain a high volume of information.
• Reliability and organization in a busy work environment.

Responsibilities

• Take incoming calls from clients.
• Respond to online web inquiries.
• Support new marketing activities impacting the department.

Skills

Client care skills

Communication

Time management

Interpersonal skills

Job description

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We are seeking to recruit an enthusiastic client services advisor to join our team in the Nottingham office. You’ll play a key role in helping us achieve this by getting new clients to the right legal team as soon as possible, so previous experience in a legal services environment would be helpful but not essential.

This is an exciting opportunity for a motivated individual to apply their customer services skills and experience in a demanding yet supportive team environment. The successful candidate will have some experience or knowledge of:

• Taking incoming calls from clients,
• Responding to online web enquires,
• Obtaining and capturing data accurately,
• Supporting new marketing activities which may impact the department.

To be successful in applying for this role, you must possess excellent client care skills, be technically strong with an eye for detail and have the ability to communicate effectively. You must also be reliable, organised, able to work in a busy environment, able to retain a high volume of information, possess excellent time management and interpersonal skills.

As part of this role, you’ll be given all the tools to succeed and can expect dedicated training, professional support, and a host of benefits.