Customer Services Advisor

Kier Construction; Huntingdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading construction company as a Customer Service Advisor in Huntingdon. You'll be the point of contact for customers, handling inquiries related to metering programs, ensuring efficient communication, and assisting in scheduling. If you have experience in customer service and strong IT skills, we encourage you to apply for a rewarding career with Kier.

Qualifications

• Experience within a customer service environment, particularly over the phone.
• Excellent IT skills and communication abilities.

Responsibilities

• Act as a key interface with customers for appointments and concerns.
• Liaise with customers to address questions and direct them as needed.
• Update systems and provide analysis to stakeholders.
• Assist with scheduling and planning of works.

Skills

Communication

Customer Service

IT Skills

Job description

We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon on the Anglian Water Alliance.

Location: Huntingdon - fully office based

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team that delivers the household and business metering programme, including installations or new meters, replacements, audits, and trials. They also lay new or diversion water mains and handle connections to new or existing developments.

Your Day To Day Will Include

• Act as a key interface with our customers by planning and making appointments, gaining insight into their concerns & issues, and feeding this back to the business
• Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
• Ensuring system and databases are updated and providing analysis to stakeholders to assist with performance
• Assisting with the scheduling and planning of works

What are we looking for?

This role is ideal if you hold:

• Experience within a customer service environment, particularly over the phone within an office/depot
• Excellent IT and communication skills

We value potential and transferable skills, so even if you don't tick every box, please apply and we can have a chat.

If you're interested in learning more about our water business, explore our project portfolios, and discover current and future career opportunities, visit our water business page.

There's never been a better time to join us. Register your interest today and take the first step toward a rewarding career with us!

Rewards And Benefits

We offer a wide variety of benefits tailored to your needs. More information about our benefits can be found here.

Diversity and inclusion

Making Kier a diverse and inclusive workplace is a priority. We are committed to fairness and equal opportunity. As a Disability Confident employer, we ensure that disabled applicants meeting the minimum criteria are offered an interview.

We look forward to receiving your application to #joinkier.